Mayo Clinic

"UPDATE - 10/ 18. SINCE YOU DECIDED YOU WERE NOT GOING TO HELP HER, JUST THOUGHT YOU SHOULD KNOW SHE PASSED 2 DAYS AGO. THANKS FOR NOTHING. So my wife has a rare Cooper deficiency. We have went to doctor after doctor with no luck in finding a cause or a way to relieve some of her symptoms. People kept suggesting we go to the Mayo Clinic even though we are over 8 hours away. So we called and got an appointment for a preliminary call. We talked to them on August 15th at 10am. They gave us a link to their Neurology Department to fill out all their relative questions and was advised that we would hear something in 7-10 business days. The form asked about symptoms, tests that have been done and other medical questions. After filling out the form we patiently waited. The Mayo Clinic is supposed to be the best. After the elapsed time had expired and still hadn't heard anything, I contacted the central scheduling to find out what is going on. They were very helpful in getting her Mayo Clinic ID number and waited on hold with us to wait for 5 plus minutes for the Department to answer. So once we got on with the receptionist of that department we provided the identifiers. They proceeded to tell us that they were not going to accept her case and to work with our primary physicians. Now here is what really upsets me. 1. In the questionnaire we put in all the different physicians we have seen already about this issue and some of them even suggested contacting the Mayo Clinic because they were unable to assist us. So one admit you don't know how to help either 2. If I would not have tracked down their number and sat on hold would we have ever heard back from them. They also have us a link to their portal and I filled it out and went into it l. I went into every test results, notes and messages. Not one bit of information is in anything. Like the record was never even touched. So now we get to continue our journey with no answers and no one being able to help."

"I visited for executive physicals. The physicians have been great but the customer service on the phone was horrible. Now I am getting balance bills from the clinic to the fullest extent. The bills are beyond my explanation of Benifits, and insurance allowable. I do understand i neeed to pay my copay, deductible etc. what found is the clinic is simply transferring the balance to the patient instead if adjusting to the insurance allowable. Balance billing in certain instances is outrageous. I tried calling the billing department, it’s impossible to reach them. I tried the Mayo Clinic app, messages. No reply yet. Mayo Clinic is such great medical facility but the callousness on the billing department is a surprise to me. I would not recommend going there unless they change how they bill. My few cents."

"Great outcome from two knee surgeries 12 weeks apart. Dr Kevin Perry and PA Leah are an awesome team. Highly recommend. Well exceeded my expectations and I traveled 5-1/2 hours for care. I have had some other care and surgeries. Never with this care, compassion and efficiency. Would recommend to all to at least interview to see if right for you!"

"My wife suffered a spinal injury on March 14, 2019, which was finally operated on at a local hospital in April , 2021. Several weeks after that, she exhibited severe shaking/tremors overall and has chronic pain overall too. Several hospitals analyzed her symptoms and determined she has Functional Neurological Disorder (FND). She is now also showing signs of Tardive Dyskinesia too. There has been little to no help locally so we finally decided to try the Mayo Clinic. Spoke to an Appointment Coordinator” who took her information. Three days later we received a computer generated form notice informing us that the “demand for our health care services exceeds our capacity. We have thoroughly reviewed your provided materials to determine if we can add further value or treatment options to your care. Unfortunately, we are unable to offer you an appointment at this time”. So now, my wife continues to be bedridden for 20 hours a day and writhing in pain. No local hospital has a clue on what to do. I find it difficult to believe that there are that many patients with equal or more severe Neurological issues that Mayo cannot at least offer a video appointment to see exactly what my wife is experiencing. Nice customer service Mayo, really nice."

"Love Mayo, such pioneers in medicine, oftentimes my doctors are doing cutting edge research to stay on top of all the latest developments in their specialty. They have a great cafeteria too!"