Classic Shuttle Services, Inc

"Got to pickup spot 15 minutes early, at 320 for a 335 pickup. Never showed up, here we are, an hour later.....waiting. Won't be booking any hotels that use this shuttle again because it happened before too."

"Do not use Classic Shuttle Services under any circumstances - they lost my luggage on one trip and laughed it off and have since refused to reimburse me for my loss. After traveling overseas to visit my family for the holidays for the first time in 17 years, I took Classic Shuttles from Aluxor Hotel to SFO Terminal 1 on January 5 while heading home. That trip from the hotel to the airport is barely three miles. The shuttle had a faulty latch on the back and my luggage fell out somewhere between the hotel and the airport. I watched the driver load my suitcase into the back of the shuttle, and when we got to Terminal 1 it was no longer there. The driver initially suggested I'd forgotten to bring my suitcase from my room to the shuttle; when the hotel's front desk worker pulled up security footage that showed me bringing my luggage to the shuttle, the driver then suggested a homeless person may have stolen it out of the back while we were stopped at a light. The owner was called out to work on the broken latch (see attached image of the driver and company owner working on the latch with a screwdriver), and he joked that maybe my suitcase dissolved. My suitcase contained Christmas presents and a few irreplaceable family heirlooms that had sentimental value. Classic Shuttles did not offer to reimburse me for losing my items, and they have not returned any of my phone calls about the matter. They are, quite simply, not concerned in the least about items that are lost while in their care."

"Bus said it dropped off at fairfield on the side. Operater brought my entire family to another hotel and dumped us in the parking lot. He refused to bring us to our hotel because it was after 11 pm. Great service to abandon a family in a parking lot in the middle of the night. At least lyft was there to help us out!"