Groome Transportation

"@GROOME Transportation gets 10 stars! Seriously, after 20 years I return to find Airporter Express is now GROOME. At first I was concerned and I am here to tell you from the 1st communications with this kind gentleman, @Tony Geraldo I knew I was in good hands. This is a very special team. I was running later than Tony recommended and starting to sweat & stress. I called & Ronnie immediately put me at ease with, “no worries you’ve got plenty of time,” and added levity with her cheerful & refreshing light humor. Once I got there I asked for Ronnie to thank her for reassuring me, which allowed me enjoy the rest of my drive there. She warmly welcomed me, very cool lady, offered coffee and on my way out said take some more kisses, (chocolate!) Then I was fumbling with full hands and she took my bag and brought it to the bus. Who does this anymore? Not many and certainly not enough. Im OG and love good manners, consideration and that personal connection. Then we meet Ms Rosemary and I asked her who is your boss and she told me it was Tony. He is “awesome sauce” steady eddy, aka best boss. When you work for someone like this you are spoiled. I do not enjoy traveling 101 to either airport and Rosemary gave us a very smooth & enjoyable trip. I love this company because of the people! Like Hertz motte “We care” well it is clear that so do they! The parking is so easy, it’s right there. Attn GROOME Corp This has been a “Fantastic customer experience.” See you in my way back."

"Depends on which location you use now reliable it is. The Santa Rosa, CA locations are consistent with times and availability. The hours that the Birmingham location offers change a lot so I've had to get a rental a few times. The last time I landed in ATL at 0730 and the first bus was 1:45. You just have to plan well."

"Dispatch was unable to communicate with drivers to confirm pickup routes which resulted in passengers being stranded at stops and drivers not being accountable to their passengers. I personally was left at the SJC airport stop for 2 hours with drivers who were not willing to honor my reservation because "they were not going that way right now " which is unacceptable response when asked if they could reach out to the dispatch department they immediately returned to their shuttles and drove away without any explanation. After reaching out to dispatch myself at leafy 4 times I. A 4 hour window, I was finally picked up with other passengers who were stranded on the cold. Once picked up the ride went smoothly, but logistics are a major weakness for this brand."

"Calling this service was encouraging... showed up at the head office and got courteous service. The 11/9/23 8:30am (Petaluma) bus driver was phenomenal! Overall experience was fantastic!"

"I found the shuttle to be on time. I took it from OAK to San Rafael roundtrip. I purchased tickets online prior and did some research. It was a small bus with 4-5 passengers on it. This was cheaper than an Uber and I didn't need to rent a car."