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Aspen Suites
1211 2nd Street Southwest, Rochester, Minnesota 55902
About the Aspen Suites
Aspen Suites is a charming lodging institution located at 1211 2nd Street Southwest in Rochester, Minnesota, United States. This cozy retreat offers comfortable and well-appointed suites for guests looking for a relaxing stay in the heart of the city. With a convenient location and friendly staff, Aspen Suites provides a welcoming atmosphere for travelers seeking a home away from home during their visit to Rochester. Enjoy a peaceful and restful stay at Aspen Suites, where comfort and convenience meet in a delightful setting.
Photos of Aspen Suites
1211 2nd St SW, Rochester, MN 55902, United States
Reviews of Aspen Suites
"I stayed at Aspen Suites about a week ago and I was on a floor that had dogs, yes I knew that they were pet friendly however there was one dog in particular that barked all night and all day long. It kept me awake all night long and I had mentioned it to the front desk that morning and was told that they had received the same complaints from others on the same floor as me. I wasn't upset but wanted them to be aware they may have additional guest that would be. Thought that it was very disrespectful of the pet owners to bring a pet that is known to bark. The staff quickly resolved the issue and had a fantastic night sleep the additional days that I was at this hotel. A majority of people are staying for various appointments and treatments at Mayo and these patients need their rest if you know that your dog barks please respect others and get a dog sitter. Your dog and other guests staying around you will appreciate it! The shuttle and drivers were amazing. All of the hotel workers/management were so friendly and helpful when asking questions about the shuttle and what were certain buildings at Mayo. I appreciated the extra time that they took with me to give me a map and highlight pick up times/drop off times. My first shuttle came and I was right on time (didn't know that I needed to be 10 min early my fault) and they had him come back and pick me up so I didn't have to be late to my appointment or drive myself! I was able to check in early due to my room being cleaned and ready, I was expecting a no as I was fairly early. Breakfast was terrific and they also offer a light (so they say) evening meal free of charge. WOW that is what I call customer service! Thank you to all of you at the hotel, keep doing what you are doing. I know that I was very impressed with everything and will be staying and recommending your hotel to others going to visit Rochester or have appointments at Mayo!"
"I have been a frequent guest at this hotel, staying 5-10 times a year due to medical visits to Mayo Clinic, including cancer treatment. However, my recent experience has left me extremely disappointed. Upon check-in, the older female manager was incredibly rude and seemed more concerned about our dog, for which we paid a pet fee, than about providing a hospitable experience. Despite being a pet-friendly hotel, she made us feel unwelcome and harassed. To make matters worse, on the day of my surgery, my husband was called by the hotel claiming that our dog had been barking incessantly all night, causing disturbance to other guests. This was absurd as my dog was asleep with us. My husband had only left the hotel briefly to drop me off for my surgery. The dog was unattended in total for an hour. Additionally, our floor was filled with other dogs, some of which barked frequently, not to mention the constant crying of a baby, yet we were singled out. It's utterly appalling that during such a challenging time medically, the hotel management chose to add unnecessary stress and difficulty by harassing us over our pet, especially considering their claim of being pet-friendly. While the younger staff members provided a good experience during other stays, it's evident that the older female manager and her older colleague need to reconsider their approach to customer service or consider retirement."
"Great place good value the only working hot tub in town . Plus breakfast and evening meal very spacious rooms clean rooms"
"We stayed for 2 nights while a family member was receiving care at St. Mary's. The location was ideal for us but note that the hospital entrance across the street is not wheelchair accessible. There are several different rooms types so our experience could be different than what other rooms would be. We wanted a room close to the hospital so we felt comfortable leaving during a long surgery. Being directly across the street was ideal. The room was clean and comfortable. Some aspects seemed tired while others were like new. Having a kitchenette with fridge, freezer, ice maker was really nice. Our room was not very big but it was comfortable for us. Our room would not have worked well for a wheelchair as some areas were too tight. There are other room configurations so if you need a walker or wheelchair be sure to speak with them about it when making your reservation. The staff was very friendly and common areas were kept very clean. They have a guest laundry room and underground parking which was very convenient. We didn't use the pool, hot tub or fitness center but they appeared to be clean and quiet and the towels were stocked. Breakfast was good, pretty typical hotel food but it was kept stocked and the area was kept clean. Overall the hotel isn't fancy but very nice, clean and comfortable with staff that actually seem to enjoy their jobs."
"We have stayed at the Aspen for 20-some years of trips to Mayo. We always thought of it as the best place AND best value. Unfortunately our recent experience was not up to usual Aspen standards. The one thing every hotel must do well is have good beds. This time they were awful, sponge beds that kept me up most of the night before surgery. What is still there were the helpful and courteous Aspen employees. We are hoping they replace the mattresses before our next visit."
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