Hinckley Casino Hotel

"Crab and Prime Rib Event 3-7-24: Waited over 2 hrs then they said would call us when we could be seated. They never called us. When I asked them why they didn't call said they called everyone on the wait list before closing - which was a lie as there was no call or text received record on our phone. They should have cut the line off and tell people there wouldn't be time to seat before closing. They took the dishonorable way out so as not to create a scene with customers. Just as they lied about calling those on the wait list - so they could close without having to explain how horribly mismanaged this event was. Watch them try to weasel out of any posted negative feedback regarding the nightmare they created for customers on this night. It wrecked our overnight stay to celebrate my wife's birthday. Imagine how disappointed we are considering the thousands we spend at this facility. Hey, they could care less right? Lose a customer here - gain another one there."

"Staff was super nice. Room was terrible. Clear dust build up on carpet in room corners and especially in the hallway. 2 queen beds and both mattresses the springs were shot. The best of the two had to sleep in the center because the sides had no support anymore and almost rolled off."

"Dirtiest hotel room I've ever been in. Carpets were so bad I didn't take my shoes off the whole time! The beds were the most uncomfortable beds EVER! The bathroom had hair in the tub and sink! I will never stay here again. The Hinckley inn across from the casino is way nicer then their main hotel which is so weird! Do not recommend at all!!!!!"

"Our room had burns and stains in the carpet !!! They use carpet squares, so why are they not changed out ?? Mirrors and walls were filthy with spills and spots. The TV and remote were sticky and the bathroom door had a nice unclean texture of hairspray and whatever else. Not sure what is used to clean linens, but woke up to getting hives from the sheets. Front desk clerks didn't seem to care to terribly much. Even tho they expressed their concerns, they did not show any sympathy. Very disappointing"

"Been here many times over the years. Had great times. The hospitality feel has diminished. The last straw was the Asian blackjack pit boss on 11/18. Very rude. Didn't consult with us that we were doing "inconsistent betting." Didn't know that was against the rules. Had us kicked out. Time to make treasure Island our new place."