By The People Document Preparation Center 2391 Tapo Street, Simi Valley, CA 93063

"I used service for some trust paperwork two weeks back I paid in cash for the service requested that same day I was not given an indication off completion however the changes requested were simple and not complicated I was asked to leave both off my trust documents which I did and are not in my possession I have starting last Friday left 3 seperate phone messages since office only open for appts each message I have been more direct however I have not received one single message back it’s s bit concerning when you don’t have your legal documents especially a trust which is your estate plan and the service that you hired for their service does not follow up on a simple phone call I will give it a few more days and if I am not contacted then will be forced to take other action"

"Marion is such a great help. She’s very good at her job and is always there when you need advice. She’s a blessing to me and was a great helped when my dad past. I have recommended her to others and will be back to do our trust ."

"I have been using them for several years and always referred to them as a 5 star service. As a repeat customer, I needed my Trust Amended as I am going through a major surgery. The owner responded to me immediately when I called, assuring me we would have everything done within days. She even volunteered to come to my home to help expedite the process. Then came the excuses. It is now 4 months since my initial contact. All calls have gone to voicemail and nobody got back to me. I have had 1 email asking me to please wait a few more days as there was a personal family matter she was dealing with. Then came nothing. Wow! I can't even begin to express how disappointed and frustrated I am with" By The People" and the owner Marian. I am going to go to their competitor "We the People" to get this taken care of so that I can keep my family protected if something happens to me. They may have just abandoned their business in Simi Valley. I will update this review if I ever hear from them again."

"Let me start off by saying that if you want low cost document preparation service that this is the place to go, but remember you will get what you pay for! If I could give less than 1 star I would have. They very are unprofessional, slow to work on what you pay them to finish and do not get the it right the first time. Also they never return phone calls. What a great way to run a business not! Do not use this company! Pay a little more and get your work done right the first time."

"I went here to get some legal documents amended and had a great experience. Everything was handled very professionally and quickly, which was exactly what I expected after walking in off the street and meeting Marian. Could you do the same thing with online services? I don't think so, I went that route before and it didn't get the right outcome and the customer service just wasn't there for me. For around the same cost you can get your paperwork done right and have someone guide you through the process."