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UC Davis Student Health and Counseling Services
930 Blue Ridge Road, Davis, California, United States
About the UC Davis Student Health and Counseling Services
UC Davis Student Health and Counseling Services is a comprehensive health institution located at 930 Blue Ridge Road in Davis, California. The institution provides a range of health services to students, including medical care, mental health counseling, and wellness programs. The dedicated staff at UC Davis Student Health and Counseling Services are committed to promoting the physical and emotional well-being of students, helping them to thrive both academically and personally. With a focus on holistic care, the institution strives to create a supportive and inclusive environment where students can access the resources they need to achieve their health goals.
930 Blue Rdg Rd, Davis, CA 95616, United States
Opening hours of UC Davis Student Health and Counseling Services
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of UC Davis Student Health and Counseling Services
"Absolutely chaos in this department. I`m a UCD student and visited the SHCS department for an examination of my back last summer. Doctors and workers were friendly there. The doctor sent a referral form to Sutter Health (provider) for my surgery. After I had done the surgery in Sutter Health, I asked the SHCS department for the insurance coverage process (which they have confirmed I could get the insurance cover before). They said I needed to ask my provider to send them a retro referral form. I did what they said, and my provider informed me that the form had been sent to the SHCS department in December last year. So I started to wait for my bill to be covered. However, nothing has happened since then. I just kept receiving billing notices from Sutter Health. Until early February this year, I think I need to figure out what is happening. So, I messaged the SHCS department about my case. They first responded me that they didn`t receive the retro referral form from my provider. Then they changed their statement and said they do receive it. They just need to send it to the insurance company ‘again’. But I doubt they never submit my claim because I can`t see this case in my insurance account. In late January this year, Sutter Health sent me the ‘last due’ statement, it said if I don`t pay the bill within ten days, they will REFER MY CASE TO AN EXTERNAL COLLECTION AGENCY. I then reach out to UCSHIP directly to ask about my case. They told me there was NO CLAIM OF MY CASE IN THEIR SYSTEM. Then I have to pay the bill right away, which has already passed the 15-day restriction. I`m not sure what will happen to me. I`m not sure what is the EXTERNAL COLLECTION AGENCY and what will they do to me. If something happens, I might need to contact LEGAL SERVICES. To students: Don`t naively trust any department just because they are part of the college. You might think they care about you, but the reality is the reverse. Until now, I still don`t know what happened. Remember to contact your insurance and provider directly, otherwise, you may be a victim of unprofessional and irresponsible."
"I am writing to formally express my dissatisfaction and concern regarding the unprofessional conduct of the receptionist at the front desk, "Gabby with two B's". My interaction with Gabby was not only disappointing but also contrary to the standards of professionalism and courtesy that one would expect in a customer-service role. I called to schedule an appointment with my provider and I was met with sarcasm and a dismissive attitude. Such behavior is unacceptable and creates an unwelcoming and hostile environment for guests and visitors."
"Pretty standard care for a university health office. Nothing phenomenal, but I’ve been able to get my needs met in a timely manner and the caregivers are very attentive to my requests when I communicate them. Just like any health facility, the medical staff seems short on time and I need to be my own advocate, but that’s standard in this country. I really like Elizabeth, my RN, because she is easy to talk to and has very friendly bedside manner, and has helped me get referrals for outside care that is covered with UCSHIP. Great provider."
"Wasn't sure what to expect given the mixed reviews, but my kid came down with a cough and congestion on the day before the start of classes and was seen quickly and efficiently as a walk-in patient. All the appropriate tests done and a prescription written and filled in under an hour. Couldn't have asked for it to be handled any better."
"I am a second year law student as UC Davis. I am writing this after having experienced harm — twice — with UC Davis Student Health. In this post I will describe my experiences of harm re: informed consent, and then describe how the UC Davis Student Health & Counseling Services responded to my request for a sign about informed consent. My first experience of harm was with my physical therapist, who did not ask for informed consent before putting his hand down my shirt, under my bra strap, to 1) apply K tape the first appointment and then 2) to massage my shoulder blade the second appointment. For the massage, he asked me “is this ok” as it was happening. I was laying on my stomach while my hand was in his lap. I wish I had had the ability to address it on the spot, but I came to the physical therapist after experiencing an acute injury. I was still in shock from the level of pain I was experiencing and honestly, would have done anything to experience some relief. I felt like something was off, but because of the radiating pain in my bicep that had kept me up the night before, I couldn’t physically pull my hand away, nor did I speak out in the moment. My second experience of harm came after I shared this incident with the Medical Quality Management officer, Mary Macias, UC Davis Director of Quality Improvement & Risk Management. When I first reached out, my one and only request was that there are signs about informed consent in each of the rooms at the physical therapist office. After about 2 months, I was told that the request was denied by Student Health and Counseling Services with no information. While I was told that the providers received trainings on informed consent (which is great) there are 3 reasons I asked for the signs INSIDE the room: 1. it puts the power in the hands of the patients who deserve to know their rights, rather than solely in the hands of the practitioner. When a student is in a small space with a treatment table where there is 1) a power dynamic, 2) a gender dynamic, 3) a size differential, and 4) the patient is laying down, it takes a lot more to put the two people on a truly equal playing field. 2. UCD SHCS said that there are already signs inside the PT rooms informing students that they can request a chaperone. However, it will usually be the people who are at risk of most harm in the healthcare setting — women, LGBTQIA+ folks, people of color — who are the least likely to request a chaperone out of fear of being an inconvenience. 3. Putting the onus on students to affirmatively ask for a chaperone can also facilitate situations where people are more likely to ignore their own experiences of harm. (“Well I was uncomfortable, but never asked for a chaperone, so I guess it’s on me for not speaking up.”) It is concerning to me that my request for simple signage about informed consent, which is one of the lowest barrier requests anyone could ask for, was denied and I have not been given a clear reason why. — despite the fact that the Patients Rights & Responsibilities outside of the PT’s office states that patients have the right to understanding — the right to know and understand SHCS procedures. So I am posting this in the hopes that all students and patients know of their rights, and for students to know what they are in store for if they ever have to make a report about something that concerns them at UC Davis Student Health & Counseling Services."
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