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Penny Mustard Furnishings
16220 West Bluemound Road, Brookfield, Wisconsin, United States
About the Penny Mustard Furnishings
Penny Mustard Furnishings is a premier furniture store located at 16220 West Bluemound Road in Brookfield, Wisconsin. As a one-stop shop for all your home furnishing needs, Penny Mustard offers a wide selection of high-quality furniture, home goods, and decor items. Whether you're looking to redecorate your living room, bedroom, or office space, Penny Mustard has everything you need to create a stylish and comfortable living environment. With a team of experienced general contractors on staff, they also offer custom furniture design and installation services to help bring your vision to life. Visit Penny Mustard Furnishings today and discover the perfect pieces to enhance your home.
Photos of Penny Mustard Furnishings
16220 W Bluemound Rd, Brookfield, WI 53045, United States
Opening hours of Penny Mustard Furnishings
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
11:00 - 18:00
Reviews of Penny Mustard Furnishings
"Yet another horrible experience at Penny Mustard: After being greeted by a sales rep who never provided their name, we asked a single clarifying question about the specific chair and ottoman we came in to purchase that day. The rep disappeared for roughly 10 minutes to "check on that" and then walked by while actively helping other customers (that arrived after us) and said in passing that he "didn't think" the option we wanted wasn't available, but was "still checking". 15 minutes later, after two new groups of customers came in and were helped, I stood in front of "our" rep who was now staring at a computer screen. 2 minutes later he asked, "Did you need something?". Rubin's in Madison not only found the correct information in less than 2 minutes, but saved me roughly $2,000 on a $6,500 purchase this time around. Apparently, for two years in a row, spanning over $20k in furniture purchases, my money isn't green at Penny Mustard."
"From my purchase experience I would not recommend this company. After purchasing a kitchen table for them, the item arrived with serious flaws. Customer service said it was likely due to humidity and I should wait. I waited a year and the strips of wood that extended past the finished edge of the table did not recede. I called again and they said they would make it right. I figured they would pick the table up and repair it but when the service people came out he just took a magic marker and painted the edges of the wood strips. I commented that this is not how the table looked in the showroom but he did not care and said that was all he could do. Be very careful with this company and examine what they deliver before the delivery people leave as you may need to send it back which is what I should have done."
"We are disappointed in the quality and customer service at Penny Mustard. We bought a swivel glider leather chair here in 2012 for a lot of money. First the back of the chair started to not come all the way back straight when not reclined. Then the chair started to lean to the left, and now a metal support bar completely broke off of the frame and it's unusable. We were unhappy but we thought it would all be handled with their great warranty. I talked to Dan at the customer service center and he said the mechanism has only a 5 year warranty, and leather only 1 year. He said it would be expensive to fix but he would contact the maker and get back to me. Three weeks went by with no answer so I decided to toss the chair, but my parents wanted to maybe fix it. So my Dad contacted Dan and he LIED and said he got back to me with a price which he DID NOT. He told my Dad the repair would be $360 for parts, plus $100 for labor plus tax. So almost $500 to fix a "lifetime warranty chair"? Dishonest people and sketchy warranty, save your money and go somewhere else!"
"The furniture seemed solid initially, but the support wore as fast as other brands that had cost much less. Upon calling them about it, and their warranty, they sent somebody to check it out. He simply pressed on it with his hands and bounced on it. Nothing to mechanically measure the PSI, simply "opinion". He said it looked fine but clearly there was a big difference from on side of the couch to the other. I commented on how difficult it is to get up from it to which his explanation was that I was older now than when I first purchased it. I showed him the wore side and again, he said this was normal. I then sat in the other side and showed him to which he had no explanation at all, other than to say "well you don't sit on the end much". Which actually was completely false. He said cushions start out more firm and settle out over a year or so. Well, its been well over a year so the cushions should feel similar and it's not even close. My wife provided a response to them and she never heard back. So while spending thousands of dollars sounded good because of the warranty and customer service, it's a complete joke and you're better off going to Colders and getting something decent for half the price that will last just as long. We referred customers there, who in fact also purchased furniture, which I now regret. We planned in buy more furniture there but based in this experience, it would be a complete waste of money knowing the longevity and support "after the sale"."
"We scoured all of the local furniture stores looking for fresh, contemporary, quality pieces for our newly downsized life and found ourselves returning to Penny Mustard. I vowed I'd never buy from them because Arvid's commercials annoyed me (ha,ha), but no other retailer could hold a candle to PM's selection and superior fabrication. And we lucked out with the most patient and fun sales associate in Nicole (Brookfield). We spent 4 hours together selecting furniture, fabrics, hardware & wood finishes, then toasted the completed sale with complimentary alcoholic beverages. It was a great way to end 2019."
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