Stein's Garden & Home 601 Wildwood Road, West Bend, WI 53090

"In a town where everyone is pretty nice and very helpful, this store is full of people who raise the bar! They are incredibly nice and super helpful! On a format where there are so many paid-for and planted reviews, this is a real one."

"EDIT on 7/6/23: I emailed this review to corporate Stein's and they sent this to the District Manager. I did hear from the District Manager who told me what action steps he took in training certain management & employees after this incident. He expressed his sincere apologies & disgust for what happened and asked how he could make things better. I said we were fine but he asked if we ended up with the hydrangea. I said no and he said he would gladly honor the $25.00 price we were quoted. He was very helpful and when I see a company reach out, offer sincere apologies, offer to remedy the situation in some way and let me know how they handled the situation, I like to make sure that I note that! Such a horrible experience today. Was shopping with my husband and we had a hydrangea that had no tag or price on it. Long story short- staff did not handle it well nor were they working as they should be. Areas to improve: + Don't have 2 girls not working in the hydrangea section & goofing around + Don't have said girls lie about conversation with my husband and I + Don't have a checkout person named Lori who is consistently rude whenever I go in + Don't have said checkout person on their phone playing games on the job + Don't have said checkout person tell us we are lying that the barcode has a price. + Don't have Greta trust employees goofing off over customers. + Don't have said manager tell us we are lying that the barcode has a price. + and not once- did anyone apologize for their mistakes."

"Well stocked garden supply store. Plenty of vegetable, flowers, roses, trees and decorative plants. Seeds, fertilizer, lawn and garden chemicals. The store also has a variety of decorative items both inside and outside. Nice selection of houseplants. Stein's has been in business for decades and they know what to do."

"Taking on your own landscaping project? You can do it with Steins! I’ve never undertaken such a task. I did do my research on perennials good for my area, but definitely an amateur. I walked in with my plans on a Sunday without an appointment not really knowing what to expect. I had the pleasure of dealing with Nick, a manager and a very friendly, informative young man. He took all the time I needed and talked with me thoroughly. He walked my cart through the aisles, explaining the pros and cons of each plant. He really went into full detail, curious about my soil, and what was planted there before. Also, my ideas of space, color, maintenance, and of course the deer issue in my neighborhood. Within 90 minutes I had my new front yard. I got some great deals on 2/for plants such as Hydrangea, which comes with a 2-year warranty (as does many other plants and shrubs). He advised that in order to keep my flowers their color, such as hybrid Hydrangea, I’d need sulfur and lime. I can’t believe this all happened on a Sunday afternoon whim after battling my project for nearly 3 years. Greta, another manager was also amazing! She was very helpful, informative and was quick to help Nick load my car. Dennis, you have some amazing employees right there. I have a whole new perspective on Steins. I feared franchise businesses might not be the same, but I was wrong. The fact I get a warranty on many of my products is so reassuring. I can also bring a plant to them if it’s not doing well and they will help me diagnose the problem. So happy with my new front yard. And it didn’t cost me thousands like a landscaper would. Thank you."

"So many choices of plants to choose from. Many older tomato plants had shribbled leaves and broken stalks that you have to check for. Went to look for Cherry trees to replace the one that died on us and they only had apple trees. My husband said it was because it was too late to plant the other fruit bearing trees? I guess I will take his word for it. Did come home with an assortment of Chicks and hens as well as a tomato plant and some cucumbers. Would have liked some pickles but they didn't have any. We also got watermelon that we will try to grow. Hard for me because of my back and being disabled but look at the pictures."