Zankou Chicken

"I placed a phone order at 5:47pm, arrived at the location at 6:10. My food was not ready so I waited, waited and waited. I asked the cashier why was my order taking so long. She check and finally gave me my bagged order which was sitting on the counter for over 20 minutes. This is unacceptable! Food was cold and I waited close to 30 minutes. Cashier said “ I don’t know what happened”. She check that bag like 5 times and ignored the fact that I was waiting for my order! It was A13. They need to be more attentive and call out the orders that are sitting on the counter! Why is management on site to check up to see if the customers are being taken care of? Not a happy customer today!"

"We ordered from the catering menu and not only did we have to wait 30 minutes for our large pre-order, the steak kabob was visibly burnt and extremely chewy. We could not serve it at our party. We contacted the store immediately and many times after and the manager was not helpful, unwilling to acknowledge or apologize for the issue and just told us all he saw in the picture was “cooked meat”. I would not order from this store, very poor customer service and the quality of the food at this location in particular gives Zankou a bad name."

"Waited 20 min in store to get my order just to come home and find the got my order wrong and only ordered one plate which the beef was burnt and one gyro which was really small compared to other. Zankou spots don’t recommend always double check your order here"

"Food was good and tasty. No issues with burnt food. Everything tasted fresh. Also had it delivered from DoorDash so didn’t experience the atmosphere or service."

"I just want to be honest with this review, I don’t want anybody to fall the same mistakes I did ordering food on this location (Granada Hills). I read some of the good and bad reviews and pretty much I did not listen to my instincts that if you find bad reviews in couple of months or just a year with different people - That’s a RED FLAG not to buy food on that location. Before and during (2021) pandemic we buy our food here couple of times and they were great, tasty and juicy but now it’s not the same quality of food that they were used to. The Shish Kabob the taste is just like your eating a lowest quality of Top Sirloin Steak with pepper and salt not the real authentic flavor of Mediterranean food plus it’s like your eating a rubber. I was surprised the owner or managing this place did not take an action with the negative reviews - They should improve not degrade. 1 star is for the food is ready when I pick up and it’s hot and there is no missing items. Negative 4 stars is for the burned, not juicy and tender food. I will not order here again and definitely will not recommend. I think this place is just a franchise there website to order is different from other location. Please go other location to spend your money or else you will feel sorry."