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Best Western East Towne Suites
4801 Annamark Drive, Madison, Wisconsin, United States
About the Best Western East Towne Suites
Best Western East Towne Suites is a charming lodging option located at 4801 Annamark Drive in Madison, Wisconsin, United States. This institution offers comfortable and spacious suites for guests looking for a relaxing stay in the area. With convenient amenities, friendly staff, and a convenient location near local attractions, Best Western East Towne Suites is the perfect choice for travelers visiting Madison.
Photos of Best Western East Towne Suites
4801 Annamark Dr, Madison, WI 53704, United States
Reviews of Best Western East Towne Suites
"Alexander at the front desk was very kind and courteous. He also had a great attitude. I appreciated his helpfulness."
"A nice hotel at a decent price, in my opinion. My room was fairly spacious for a single King-bed room, and it came with a mini-fridge and microwave, which is always nice. The free breakfast also had a decent selection."
"Called hotel on Thursday, Jan 11, 2024. Asked if they offered shuttle service to airport and they told me yes, so I booked a room for 2 nights to sit out a storm and wait for my Saturday morning flight. Come to find out, they do not have a shuttle, they call an Uber for you. I had a 6am flight and wanted to have Uber pick up by 4am. Went to front desk by 315am asking the employee if he knew anything about our Uber and he said no that he didn't have access to the website. Had to ask him to call his manager to be able to log in and see if we were getting a ride or not. Come to find out no Uber driver would accept our ride because of the blizzard which is totally understandable. What is unacceptable is your hotel saying you offer shuttle services when you actually do not. Only reason I chose to stay at that hotel and I ended up driving myself to airport in the blizzard thanks to your misleading information. Maybe next time say "we do not have a shuttle but we do offer Uber rides for our customers" also the bathroom had mold on the ceiling. Otherwise room was decent enough and location is great. Biggest disappointment was being led on by "shuttle service""
"Keurig machine wasn’t working so had to fix it but regret cuz coffee in lobby is way better. No bathroom mat, small toilet, sink only in bathroom. Had 1 of room keys not working issue."
"Great location, multiple shopping, food, mall, etc. only 20min to downtown Madison. If you have smell sensitivities though I don’t recommend this place. I had a headache the entire time and they were full so I couldn’t get a new room. Very musty though. The rooms were in okay shape- patio chairs ripped though but everything worked. Bed was okay - firm if you like it. Service was terrible. Waiting in line to check in with five people and one service rep and another lady on her computer just ignoring us. Trying to get in at night workers were just on their phones ignoring the obvious knocks on the door. Called to get more towels and it just kept ringing and ringing for over 15 min at around 9pm. Go downstairs and again they are just on their phones texting while someone is calling. Pool was okay - cold when entering but you warm up fast. I went around 8:30pm (closed at 10pm) and there was no towels. Due to the smells I would not return"
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