Walgreens,

80 14th Street Southwest, Rochester, MN 55902

"Prescription wasn’t ready after I received a call from them telling me it was ready for pickup. I came back the next day to pick it up and they gave me someone else’s prescription. Will try getting my prescription for the third time today and then I’m transferring to a different pharmacy. Unacceptable customer service!"

"I was in yesterday just to get a few products, Barb greeted me as soon as i walked in and helped and guided me towards everything i needed, she had some good recommendations too! She was very lovely and sweet and patient, that was amazing customer service! I hope she can see this so i can say thank you again!"

"We found out on our way to Mayo Clinic that his Primary Care Physician had responded to a message with a new prescription. Since we wanted to start it right away, we stopped at this Walgreens for help. The pharmacist was very helpful and was able to fill the prescription within 10 minutes. He accessed the information from the Walgreens system without a problem. We got pain relief now instead of waiting five days before returning home. Very happy with the service! Thank you!"

"Very understaffed location. There have been multiple instances where there is no one on the floor to ask for help and when you wait for a cashier, they cannot help you. Came in to purchase a product that was listed in stock and could be ordered for pickup. Wasn't on shelves so asked up front if it was in the back. I was informed that it was in the back but that they didn't have the manpower to go through the whole bins for it. Then I asked if I ordered it for pickup since it's in stock would that make a difference? The cashier informed me that it would not make a difference "it still would be several days to wait until it was taken out of the back". So are things in stock or aren't they? To me it sounds like they didn't *want* to go look for the item and just stand there at the register for the rest of their shift- making up a lame excuse so that it didn't have to be their problem."