Costco Hearing Aid Center

"“Stellar customer service” is becoming an oxymoron in today’s retail world, but outstanding customer service is exactly what I received from Mike and Johan at COSTCO/ Fairfield’s audiometry department (i.e., the “Hearing Aid Center). I called the store to schedule a hearing test and, sure enough, there were no openings. Shortly after my phone call, I received a call back from Mike informing me of a cancellation, and notwithstanding the fact that I was not a COSTCO member, I received a comprehensive 30-to-40 minute free hearing exam from Johan, the site audiologist. My test results showed that I have sensorineural hearing loss, yet I left the store with absolutely no pressure to purchase hearing aids. (I needed time to compare product, pricing, and check with vendors affiliated with my insurance company.) I concluded from my research that COSTCO provided competitive pricing, and given the fact that Mike had arranged for my initial (and subsequent) visit(s) and considering that Johan had invested quality time and care in analyzing my hearing condition, I felt morally obligated (not pressured) to do business with COSTCO; I have zero regrets. My first visit was followed up with a 20-minute consultation, during which time I became a COSTCO member and purchased the hearing aids, and a 40-minute fitting and tutorial session. Mike and Johan are consummate professionals, exemplifying high customer service standards rarely seen in today’s retail circles."