Avalon Woodland Hills 20544 Ventura Boulevard, Los Angeles, CA 91364

"Shantell has been phenomenal from the very beginning when I initially began my apartment search. Her communication was very consistent and if I had any concerns or questions she always got back to me in a timely manor. There was a bit of back and forth with finding the perfect unit, but that didn't stop Shantell from making sure I was satisfied. Not once did she not have a good attitude when communicating with me (So sweet). When it was time for me to officially move-in Marjorie stepped in to assist with my move and she was very knowledgeable and helpful with making sure my transition was smooth. She even went out of her way to make sure the initial lease amount would still be honored for all of the hassle, which I really appreciated. Marjorie was very professional and answered any questions I may have had. The entire team was very positive and made my move a breeze!! :)"

"We've lived here for almost a year and it's been a great experience so far. The maintenance team is quick and efficient to resolve issues. The admin team is great, always friendly and open to suggestions. The pools and gym have been recently renovated and are really nice. Other residents have always been courteous and the community is quiet overall."

"We've lived here for 3 months. There are a couple nice things, like the pools and the gym. The elevator has broken down 5 times since we've been here. Not an exaggeration.The most recent time it was out for 4.5 days. We live on the third floor, and have a baby and a toddler. Raise your hand if you've tried to go up and down 3 flights of stairs multiple times each day with 2 babies and the mounds of stuff you have to bring around for the children. My mom came to visit us but she's disabled and uses a walker. She drove all the way here and just couldn't come up and see her grand children. I'm so confused, because if it breaks, fix it. If it breaks 5 times within 3 months, they've obviously never actually fixed it. Also if it's broken down 5 times in 3 months, it's time for a major renovation and a new elevator. Who knows how many times it's broken down before we moved in? Lord willing, there are no disabled residents on any floor except ground level. On a separate note, they also have a ~$150 additional monthly fee for trash, sewage, and water. We obviously used the SAME services at our previous building and they were $30 a month. I am baffled at the discrepancy in price. I've tried talking to staff about it and after demanding on 3 occasions to speak with management, they finally obliged. The maintenance manager Terry was great to speak with, and very understanding. However it will likely lead nowhere. It was a "I'll bring it up to my boss and see what he says" situation. To sum up this too-long review, the premises are generally nice, the elevator and those in charge of repairing it suck, and the extra fees are so unnecessarily ridiculous."

"Experience here has been great. Front office very helpful and maintenance has been amazing. Had our dryer stop working and Andres and Juan came to save the day. They were able to get us a new washer and dryer and installed it within a couple hours. Shoutout to the two of them for making it happen so quickly. Very satisfied with our experience here."