Massage Envy

"My massage therapist was great but the room was cold. The therapist doesn't have any control to turn the heat up. Been going here for many years but never has it been cold in the room like this."

"I had the worst massage ever. I had very low expectations - only went because I had a gift card from an employer. Not only was my massage therapist rough and aggressive, but when I wasn't protecting my body against the twisting and abrupt movements, I was trying not to laugh. Just because I requested deep tissue, doesn't mean fast and jerky, twisting my joints all over the bed and causing the sheets to shift constantly. I understand if you want to work on some knots and if so, I might not have the most relaxing massage because you are working knots out, but that was not this. Anytime he got close to finding a tight muscle he would move on - didn't follow through on the muscles, didn't work on any knots... breezed over everything without focus on anything. Like he didn't know his anatomy! I told him SI joints and facets and could tell he had no clue where to find them! It was as if the person had NEVER been trained. My ankles were both strained from the twisting of my lower leg during the massage - my middle back is completely contracted needing dry needling to unlock the spasms I suffered - I thought my thumbs were going to dislocate and are now sore today. NOTHING is better, there was NO relaxation of any kind, I am worse off having gone there. Next time I will toss the GC in the garbage because no one should endure such a reckless attack on their body. I recommend each therapist massage each other and regularly get reviewed and critiqued internally and should have to go to regular continuing ed on massage techniques. If people think this is what massages should be like, try somewhere else. I promise it won't be any worse! There are people much more clinically skilled!!"

"My massage was good, but not great. Started 5 minutes late and ended 5 minutes early (80 mins vs 90). Despite telling my massage therapist the focus areas, I felt like he just did his “regular full body thing” and didn’t put extra time into my trouble spots. Specifically I requested left shoulder, lower back and butt area, he didn’t do anything different in those areas. Finally, when he was working on my feet I told him to use more pressure, barely noticed it, and he completely avoided my arches and toes! It was so strange."

"I booked a massage in early Dec for this Thursday and received an email notification 2 days prior that my massage had been cancelled. I did not receive a phone call or a reason why, just the email. I called and left a message asking for confirmation and a reason and never got a call back. Very disappointing experience."

"Steven is amazing! He finds all the tight muscles, knots and just rubs them away!! I have never stuck with one Massage Therapist before meeting Steven. It has been over a year now!!!"