Parkview Terrace Apartments 1601 Barton Road, Redlands, CA 92373

"I lived here for 2 years. Prime location in Redlands. Being so close to all the necessary amenities as well as Brookside park was wonderful. I left only because I needed more than a 2bdrm home. The apartments are not new, they were built in 1986. You can see wear and tear inside the units. But maintenance was wonderful and always came out to fix things as they occurred, with great service and to very good customer satisfaction. The office staff was very friendly and nice. The club house was great - free Wi-Fi and printing, movie theatre, free Starbucks coffee machine and spacious area with pool table and TV. The gym was recently renovated. The grounds were always kept very clean."

"The staff is so amazing absolutely the best!! Every time I visit my friends they’re so nice to us they always welcome and help us last time wen I got lost wen trying to find my friend address. Great management the day I decide to move out from my place I am moving here for sure.!"

"Trash bill went from $15 to $ 60 a month for a 2 bed 2 bath apartment dec 2023. It's ridiculous. Edit: I did reach out for more details. Management said they raised it for everyone because the city raised their bill. Management claims $60 a month is a competitive rate for trash for a 2b2b. Management said they will not be providing any increase in the dumpsters they have ..even though there are huge dumping issues due to not enough dumpsters on site."

"Excellent place to live in. About 120 plus apartments on lease only. Well managed property with peaceful living. Service for the plumbing etc. are provided by the facilities department of the complex. A small dog park is inside the complex for pets to play around. Has ample covered parking. Touching to a public park - Brookside Park with football ground and there is an internal door from the complex to the garden. This residential complex has swimming pools, barbeque places, gymnasium, basketball, tennis court etc. for the residents. Across the street, there is Stater Bros mall which offers ample choice of food and grocery items. Posting images of the complex and Brookside Park."

"October 2020. Disorganized management, security deposit fraud, and a hit-or-miss with maintenance. I wanted to share my experience living here as a warning to others who are considering living here. I moved in in Summer 2019. The day before move-in, I stopped by the office and confirmed that everything was set. All I needed to do was show up and pick up a key. The following day, I picked up the moving truck I had reserved and showed up to the office at the appointed time. My friends who had volunteered to help me had to wait over an hour with me as the office looked for the maintenance guy who apparently was the only one with the key to my apartment. When we were finally able to access my unit, it was evident that it had never been cleaned and prepped for a new tenant. It was filthy. The vents were caked with dust and cobwebs, covers were missing on light switches and outlets, the sink disposal was broken, paint on doors were chipped and peeling. The kitchen and bathroom cabinets/drawers had laminate veneer falling off at corners and had hair and dust inside. There were lightbulbs out and some flickering. I made a list at move-in so I could go on, but you get the point. The reason I'm harping on the move-in condition will make sense when I talk about security deposit. Frustrated, but at the verbal promise all would be fixed up, I moved in. Things started falling apart almost as fast as the maintenance would pick up repair requests. Laundry machine broke, I had to live without AC for a week (yes, first world problems but I had a pet I didn't want to lose to heatstroke), and the balcony door slid off the rails... I got a lemon of an apartment but with my work schedule, I felt like the only realistic option was to stay out the length of the lease. Fast forward to move-out. I made sure to give my 60-day notice and followed move-out protocol to a tee. June 2020. With COVID in full swing, I swept, swiffered, and used Clorox wipes after moving my things out as a precaution. I return the keys and leave a forwarding mailing address at the office and leave the state for a new career opportunity. Weeks go by and the security deposit check hasn't reached me yet. I called to follow up to find that it was sent to the wrong address. I get them to issue a new check and when I finally get my security deposit I see that I was charged over $400 for a cleaning and painting fee. Parkview Terrace decided to use my security deposit to improve the place to a condition above and beyond what was at move-in. I corresponded with the office sending pictures of the apartment at move-in trying to make my case. Why should I be fined to restore the apartment to a condition above and beyond what I ever got to stay in? I pester the management enough where they offer a $100 "good-faith" refund. I pushed back saying I still do not think I should be paying a cleaning and painting fee when that's what my rent money should be going for. Security deposit should cover any damage that is more severe than your average wear-and-tear according to California tenant rights. The office offers $25 more to just drop my tirade. In hindsight, I probably should have just taken the extra money, but in my in blinding rage for justice I blurted: I am calling corporate. I was wished "good luck" and hung up on. (I think I left half a dozen emails and voicemails and I have yet to receive a call back.) Conclusion: Obviously due to personal experience, I won't recommend living here. But if you do, I think you should go into it knowing that this place runs a "security deposit" scam to upgrade their units on the tenants exit using the SD fund. Also, you'll be charged a cleaning fee regardless of how clean you leave your apartment or what the condition of move-in was. ***Those pictures were taken the day I moved in, 6/30/2019."