Ardella on Heacock Apartments

"After switching to the new management this place has been horrible. It’s now called Sunnymead Apartments, and i highly recommend renting anywhere else. Forget about asking the manager questions, all kinds of things are changing since we’ve moved in due to the change in owners and she hates being questioned about it. Want to have visitors? Too bad theres absolutely no parking for them to use, theres barely parking for you to use. And if you do park on the property, expect your car to be towed. There used to be 10 parking spaces for visitors, now they need 5 of them reserved for “meetings” that supposedly happen 3 times a week and their “team” to use since theres never any parking, which is literally the issue for all of us, but forget about the residents that LIVE here and pay rent. Their marketing team and management are more important. (This info came straight from Michelle, the manager.) So expect to be towed, even out of the spots you PAY $75-$150 for, if you dont follow every single rule. You also cant allow your visitors to park in the spots, that again, YOU PAY FOR. They also don't pay the bills you pay them for, you have to pay the office directly for trash, water and gas. Our dumpsters haven't been emptied in over a month, the trash is piled so high, all over the ground, its a mess and pretty disgusting, so much for the pest control we have to pay monthly for, kind of pointless when theres constant trash piled up. If water is being turned off for maintenance, you don't get notified, they just do it and hope your not showering or using the water i guess. So hopefully you don't have soap in your hair, when they randomly do something. Its also in your rent to have to pay for pest control but the bugs are SO bad, and they wont come spray inside for you. I deep clean my house daily, bleach, mop, scrub, trash out every night, i make sure our apartment is prestine, but we still have bugs all over every day. Obviously were in apartments and its expected to have SOME bugs, but it would be helpful if the managers were trying to help keep it under more control. Ive spent well over $100 on bug spray, traps, etc.. to try to help the situation, but it doesnt help, since the managers dont try to help or do anything about it. They also lied and said they would have the exterminator come in, and then didnt tell them. The list could go on and on, but pay the extra $200 in rent if you can and go to the apartments beside this building. Or anywhere else. Ill admit the rent price here is the lowest ive found, but after adding all the bills and charges they charge we still end up spending close to $2,000/month."

"Horrible maintenance and up keep! The washers in both wash rooms never work!!!! They SUPPOSEDLY remolded but I guess they kept all the bad washers still so really what was the point?! I waste a lot of money and soap here!!!! The bathtub was redone recently and still started peeling next day! If you like LUXURY APTS then these definitely are NOT IT! DONT MOVE HERE!!! TRUST ME SAVE YOUR MONEY!!!!"

"Im a resident and have been for two years. We love it here the improvements are amazing the pool is finally sparking clean the gym is brand new smells so luxurious in there. I love that these apartments are family friendly and the management has been superior. I have never had a problem and I appreciate the fast respond from management the few times I’ve had an emergency. When I had a plumbing issue, Maira the front manager, was able to get the handy man in my apartment within 45 minutes. My family and I love the location next to schools and groceries stores."

"Absolutely the worst and most outdated apartment complex in Moreno Valley. Overran with a roach problem they can never get rid of. The most unprofessional ghetto property manager to date who is filled with a million excuses and hides from her responsibilities. It's very dangerous here. Criminals get priority over good renters. They would rather keep problem tenants and lose good non issue causing tenants here. You can tell the manager writes fake good reviews about herself. Very fake it's laughable. Why pay so much for an outdated 1971 apt with roaches? Way better places in the area that have central air conditioning and are safe and family friendly with good normal property managers"

"I enjoy living at Ardella on Heacock. It’s quiet and very clean with a housekeeper on-site everyday. The staff are friendly and Maira from the leasing office is very helpful, she also addresses any issues quickly, and is easy to talk to. Overall, I love my stay here!"