About the Entourage
Entourage is a vibrant institution located at 3700 East 4th Street in Long Beach, California, United States. Known for its dynamic and inclusive community, Entourage offers a range of services and resources to support personal and professional growth. Whether you're looking to network, collaborate, or simply connect with like-minded individuals, Entourage provides a welcoming and supportive environment for all. Join us at Entourage and be a part of something special.
3700 E 4th St, Long Beach, CA 90814, United States
Reviews of Entourage
"Don’t even waste your time with these people horrible customer service"
"The hot water in my apartment building went out for 6 days before they fixed it, which is a health and safety issue under the state of california. No rental credit was provided, or anything to help with that situation. The water has now been out again for 2 days, within the same one year time frame. Never rent from this company if you can afford it."
"Impossible to get a hold of for any building emergency. They may get back to you or they won’t…just an awful company"
"EDIT: Dropped to a 1 star. After getting a call from Alejandra, I was told that the way to dispute any discrepancies was to mail back my deposit check and the statement. The accounting team would then review and get back to me. When I asked how they would know what disagreements I had with the statement, she just repeated "mail back your check and statement and they will review." Completely unhelpful. I have seen other reviews telling similar stories to mine; false statements on cleaning/repairs in order to withhold a portion of the deposit. I was ready to discuss my issues in a civilized manner, but Alejandra has directed me to open a case with small claims court. AVOID EPM AT ALL COSTS. The basic interactions have been okay. I toured the apartment, sent my first payment+deposit, got my keys. Simple. Made a few maintenance requests that worked out well, including the time when my bathroom ceiling collapsed in the shower. HOWEVER, it is impossible to contact anyone at the main office. I have called, I have emailed, I have left messages for the "operator" which just seems to be a voicemail that never gets read. They returned most of my deposit but there are discrepancies that do not match with the evidence I recorded during my move-out. Speaking of move out, they requested I schedule time for a walk-through. I made myself available from 8am to 5pm and no one ever showed. They suggested that I can leave the keys and let it be, which I had to do as I moved out of town after my scheduled walk-through. If they can ever get back to me and straighten out, I'd update the review to reflect a higher score. Until then, they're remaining at a 2 and I would recommend to STAY AWAY because I have a feeling I will be ghosted so they can keep what they took out of the deposit."
"I’m really disappointed by my interactions with this company so far. It took 2 months of calling to get my washer fixed. The windows and sink leaked in the apartment (twice), the fire dept had to come out for CO emissions because my stove has no hood. And the company is difficult to reach AND when they did call me back for a parking issue I asked for some clarification on, I was met with attitude, interruption, and being told “I don’t know why so many of you tenants don’t understand”, even after reading the confusing notice aloud to the rep and having her raise her voice at me because she was tired of dealing with other calls that had come before. I’m really disappointed in my service at this point."
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