Stanford Children's Health in Palo Alto

"I love Stanford, but my 2-day stay was horrible. I was transferred from Emanuel Medical Center, and upon my arrival my nurse for the night said “as you are over 12 years old, you have to take a pregnancy test” the truth is, I am not over 12, I am 12. It was pretty much okay after that, but I had to get surgery and at the recovery unit I woke up and realized that my pants and underwear were gone. I started crying and a social worker came into my room and advised me that they should've told me or asked for my consent to drain my bladder during surgery. I was upset about the fact that they didn't tell me and I believe that this was a violation of my privacy. My mom and I were both confused as to why they didn't ask for my consent before the surgery, and they did apologize. Overall, this is a great hospital, but I believe that an apology isn't enough because I am traumatized after past experiences involving my sister. I know that they had to do that, but they should've asked for my consent first, and I came home traumatized because of that “incident.”"

"I was charged more than $700 (with insurance) for a 45 min video visit with Nurse parctioner Aparna Bhandarkar, where my wife was asked about her and my family health backgrounds and Do's and Don'ts during pregency. Even if this was a pregency visit, Doctor's office didnt label it as pre-natal care as "it was 1st visit and they dont know if my wife is really pregnant". If this is the case, then I dont understand why did we discuss about pregency Do's, Don'ts through out the call."

"Straight forward"

"Stanford Children's at Palo Alto is the worst managed medical organization that I have ever experienced. No matter that it is prescription renewal or ask doctor a question, there is no prompt response. If you hear anything with 72 hours, you are lucky. They always mess up prescription, quantify or direction. There is no particular person that is in charge of your care. The doctor that we asked to call back never returned phone calls. Very unprofessional institution. Not up to the Stanford name."

"What can I say. I am very impressed. They took picture of me so anyone can know I have been cleared while I was at hospital with my daughter. They even gave me new mask. I informed them that it was clean. They explained that it was for the safety of the children. I love this keeping the children safe. Hospital even has someone playing the puno!!! Cafeteria food looked so good. Everyone is super friendly and nice. Social distancing is practiced as you can see by pictures. Reason I came was to see. Roberto Gugig, MD (GI dr.). He is worth the drive. I an so happy with everything!!!"