Live Luxe,

6080 Center Drive, Los Angeles, CA 90045

"1) Cicilia the property manager is beyond rude! She is friendly before booking but doesn't care about your experience after that!!! She totally ignored my emails, texts, and calls just not to return the deposit money!!! 2) Black Mold Infestation on the windows. My other 4 friends and I stayed on their property in Santa Monica, CA from December 26th to 29th, 2017. We all started experiencing bad headaches and my friend’s Asthma was flaring up. Unfortunately, we noticed black mold on windows on the last day of stay. If we knew it, we would have never stayed there. 3) One of the knobs on the stove was not aligned, so it leaked gas all night. All stove knobs are in “off” position when they are up vertical, but one of the knobs had to be set 30 degrees from vertical to be in “off” position. We are beyond lucky that the place didn’t explode because of the gas leakage. We noticed the smell in the morning, and rapidly opened the windows and doors so the gas can get out. 4) Live Luxe Lied on the Property’s Page about Free Private Parking On properties Page, under Outside Amenities, it mentions “Private Parking” next to “Balcony”. They never mentioned that you have to pay $20/night for private parking when you want to check in and get the keys. This is very confusing, and you feel like being ripped off. 5) There is TV in this place but it does NOT work!!!"

"I would strongly advise against booking with this company. We were told after we booked that since we were arriving after 11pm there would be a $100 "late arrival fee." We were also required to go meet a guy somewhere in New Orleans to pick up the key which would obviously cost additional money for the taxi ride there. I have booked a lot of properties through VRBO and AirBnB and never once heard of these types of fees for arriving late at night or being required to go somewhere else to get the key. I called Live Luxe three times trying to get more information about these fees and no one would return my call. The customer service with this company is essentially non-existent."

"We have rented AQUA at Santa Monica from July 4th to July 13th 2016. We arrived late on July 4 and when leaving the airport we called Guest services, and they promptly met us at the Panera Bread Cafe in front of the apartment building. The guest service manager Laurie was very helpful in introducing us to the apartment and the practicalities as well as explaining all relevant information. The apartment is great and well suited for a family with two large bedrooms each with their own bathroom. The living room combined with a large kitchen is very nice. Good fast internet! Only downside is that it is a little dusty and better cleaning would have been great, but overall good quality for the money. Great with a washer/dryer - just a little annoying having to purchase washing powder to wash only once. Overall, we can recommend this apartment, and the excellent service so far from LiveLuxtravel. Best regards Jan Blaabjerg"

"I had the opportunity to stay at the Ruby Maison – Le Fleur de New Orleans while I was in town and it was everything we expected plus more. It was centrally located in the mist of everything. They guy that checked us in (Ron) was excellent! He was so sweet and helped us find all the best restaurants/places to visit during our stay. We had the best experience and I can't wait to book again!"

"I stayed at the Blue Sapphire location for the Tony Robbins seminar at the Los Angeles convention center at the end of October. Not only was the location AMAZING but the customer service experience was fantastic. We had an emergency and they were so graciously accommodating to our needs and took great care of our group of 6. The location is literally right across the street from the convention center which was perfect. we were able to park 2 cars easily in the garage and the kitchen was fully equipped for us to make our own food. I would highly recommend this for anyone who wants to be in the downtown LA area especially if they are going to the convention center or the Staples Center! 3 bedrooms and 3 bathrooms and a huge living room, a dining area, swimming pool/hot tub area, patio...it is amazing!"