Russ Darrow Chrysler Dodge Jeep Ram of West Bend

"Trinity was a great help. She is very attentive to my needs and wants! She got me approved for a 2020 jeep wrangler. (my dream car since i was three years old) thank you so much Trinity and the Russ Darrow family for helping through the process of making my dream come true. Overall 5 stars, I couldn’t recommend Trinity enough!"

"I recently bought a vehicle from Russ Darrow and my sales representative, Trinity! was phenomenal. She made sure all my questions were answered and that I was completely satisfied with my purchase. This dealership cares about its customers and the experience they receive. 100% recommend!"

"Went in to get my oil changed, however the last time I was there, they asked if I wanted a car wash (as it was listed as free with any service) today it was not even offered. It was warm enough, so unsure as to why they don't still do that, unless it's because they're no longer next door to the car wash"

"Originally was a 5 star… Sean T. Helped me out and helped me buy my dream car. The one star is because less than 2 weeks after I bought the car, the battery died, through no fault of my own. 200 dollars on top of the cost of a brand new (used, but new to me) car. I feel like 200 bucks to refund someone who just bought a car from you is reasonable, but I guess Russ Darrow West Bend thinks otherwise. Check the date on your inspection and make sure your car wasn’t sitting in the cold all winter on their lot…"

"Don't ever go here for service, I called about 2 issues I was having with my jeep. Issue one I said there is a leak from the driver side door when it rains water gets inside the cabin. I also told them I can see the sealing starting to peel off so that's the problem can you replace it. Instead they charge a $169.99 diagnostic fee to tell me what I told them, and to tell me something you can see just by opening the door. Issue two I told them my driver side front door actuator was broken, I need that replaced. I know it's the actuator because there is a clicking in the dash and I am not getting hot air on the driver side vents. They took that as two separate issues charged two separate diagnostic fees, to tell me again exactly what I told them. The kicker is when I called before I scheduled my appointment I talked to a service tech who said I could bypass the diagnostic fee and get what I wanted done, there is a risk to that but I knew what was wrong so I was okay with that. I told them I wanted that stuff replaced they ran diagnostics anyways. All in all he wanted to charge $1600 I took it to a local mechanic who fixed it all for $530. Unfortunately I still had to pay $600 something for all the diagnostics. I talked to the service manager and he would not do anything for me, he actually hung up on me when I called back a day later to talk about this. Update on previous review: After writing this review Dana the Jeep owner loyalty manger got in contact with me too inquire about some extra details. She told me that she saw everything that I stated above and she agreed that it was ridiculous and very unprofessional the way we were treated. After investigating everything that had happened, Dana talked to the manager and the service manger and it was agreed upon to refund the entire visit, and offer a free detailing. It started out as a frustrating experience but I do believe that Dana did rectify the situation, and I do appreciate Russ Darrow for fixing the situation once it was brought to their attention."