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Candlewood Suites Eau Claire I-94, an IHG Hotel
4937 Bullis Farm Road, Eau Claire, Wisconsin, United States
About the Candlewood Suites Eau Claire I-94, an IHG Hotel
Candlewood Suites Eau Claire I-94, an IHG Hotel, is a comfortable and convenient lodging option located at 4937 Bullis Farm Road in Eau Claire, Wisconsin, United States. This hotel offers spacious suites equipped with full kitchens, free Wi-Fi, and a 24-hour fitness center. Guests can enjoy amenities such as a business center, laundry facilities, and a convenience store. Whether traveling for business or leisure, Candlewood Suites provides a relaxing and home-like atmosphere for all guests.
Photos of Candlewood Suites Eau Claire I-94, an IHG Hotel
4937 Bullis Farm Rd, Eau Claire, WI 54701, United States
Reviews of Candlewood Suites Eau Claire I-94, an IHG Hotel
"Nice place. Timer on the cook top stove is a great idea. Having to get into the shower to turn the water on before it warms up.. not so great. I recommend this location."
"Kyra at the front desk is always on top of it. I stay here often for work and she has my key ready the second I walk in, knows my name and is always friendly and professional. She has handled bungled reservations made by my employer with class and hospitality. Rooms are clean, crispy sheets and nice comforter. Highly recommend staying here, it’s always pleasant."
"Poor customer service. Standard room. As long as everything goes okay but did not have a good experience when it came to a complaint. Everyone in The hotel was informed that the fire alarm test were going to be performed in unoccupied rooms at 8am and at 10 am for occupied rooms, and a building wide test was at 2pm . The alarms went off at 8am and when we called we were hung up on. When my husband went downstairs to show the desk person the letter. The person at the desk said he is running an alarm test and could not help. It was really terrible and we literally had to get dressed in a hurry and get out there because it was so ear piercing in the entire building. Had to call corporate then got hung up at the corporate level twice before I got one person to say the a manager would call. Still did not get a call by the end of the day. So went down to the desk only to be told that a manager will not talk to us until monday. So I guess if your stay is not long they are okay but if you stay longer it probably is not a good idea. The motto of how they deal with complaints is to hang up on you. Zero star if I could. Not to mention when we got there the TV did not work for a day because it was raining and they have dish Network. All I am saying is there are many other options in this area. UPDATE: We finally got a call from the manager and they did offer us 1 night off the price. But I still would not go there because there are many other options. And they really don't respect sleep time after 8 am. Based on some other reviews on Google. Also they will not do house keeping unless you are there for a week so to get new towels and wash cloths you don't call to get them delivered, they require you to come down with your dirty towels to get fresh clean ones. Eww.for the initial response to my complaint I would like to point out that the owner stated that the han ups were accidentally the phone call to the lobby was not an accidental hang up because the when my husband came down to lobby to confront him he admitted he was the one that hung up on him very proudly. What kind of owner would approve hotel wide fire alarm test at 8am. Give me a break."
"We were a large group and had reserved 4 rooms. We had a couple of requests that were taken care of immediately. The front desk gal (Kira) was absolutely wonderful. It was her first WK alone and she was doing many things at one time but made us feel like we were her number one priority. Always smiling and kind. We will definitely be back. Thank you so much for a fun family weekend. The Flores Family."
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