Elements Wellness

"Please do not buy anything at this store. They are not licensed to do business in the state of California. DO NOT give them any personal information. Nor purchase any products from them as your credit card will be charged multiple times. And you will have to report them in Civil Court as well as at the BBB. You can return the product and they will not refund you. Please stay away from this company."

"This company is not licensed to practice business in the state of California. I would not purchase anything from their 3 locations in Northern California. One location is in Burlingame, one location is in Palo Alto, and the other location is in Los Gatos. Do not purchase anything from this company, its a shell company and the owner is a fraud and scam artist. Do not trust anyone who works in any of these stores"

"This place preys on anyone they can get inside to sell extremely overpriced LED light products on credit. We have the district attorney and the FDA investigating. Synchrony Bank, responsible for Care Credit, has dozens of complaints but has not stopped extending credit to people who are then paying for garbage products they deem "medical" as a way to take zero returns. DO NOT be taken in. PLEASE walk away to reconsider for at least 24 hours before purchasing anything because they operate on hard pressure and "discounts". They do NOT itemize receipts on purpose so you can't tell how much you've paid for any one thing and throw in a bunch of useless creams to seal the deal claiming they are worth a lot when then are not. Not sure how these people sleep at night. They are absolutely heartless and cruel."

"Employees convinced my 82 year old mother to buy a red light machine for $2,000. Their "price" started at $11,000. My mom said she kept trying to leave and David, the salesman wore her down with offer after offer until she finally agreed to buy for $2,000. When I went back to the store with my mom to tell them they needed to refund her money, David insisted my mom wanted to make the purchase and understood the no refund policy. He said that there was video footage of her agreeing to the purchase. He showed me a photo he took on his phone, showing my mom smiling with her packages. After two visits and heated discussions, they finally agreed to refund my mom's money minus a $200 restocking fee. (my mom had taken off the outer paper packaging). At first, they wanted to charge her a $1,000 restock fee, and then it went down to $400. I finally agreed to the $200 restock fee. This hard sell experience caused my mom and me a lot of stress and worry. While I was there I noticed that there are ZERO customers in this store and 4 staff. Two are stationed outside, trying to lure in customers, and there are two "managers" inside. How can a store with zero customers pay Burlingame Ave rent and salaries for four staff? This store is shady and preys on elderly women--Beware!!"

"Convinced my mother to purchased highly priced products and open credit with Care Credit. Did not tell her that products are non-refundable until AFTER purchasing the items. Predatory business practice and has very nice and persistent employees who do not take no for an answer. PLEASE AVOID AND SHARE THE WORD."