Monterey Grove Apartments

"**UPDATE** 1/11/24 FIVE months after moving out, we still somehow owe them money. We’re just gonna pay it and not have to deal with this company or apartment complex ever again. Do yourself a favor and tour other nearby complexes. My husband has lived here for 2 years and I moved in during the 2nd year. Our contract recently ended and could not wait to move out. Since their former, and most competent, representative, Shara, left this place has significantly gone down the drain. No one seems competent. 1. No one from the office, including maintenance, ever leaves a message whenever voicemail is reached regarding important matters leaving you thinking it was a spam call. You reach out to them and you also need to do your own follow up to make sure they're doing their job. 2. Somehow issues turn back to being the renter's fault, and they do not own up to their mistakes, nor ever apologize. 3. We have been charged a cleaning fee when we paid for our apt to be professionally deep cleaned, we even went back and did a final check. 4. We are being charged a "damage" fee for a wear-and-tear paint issue, nothing was damaged. 5. We are being charged a "rent" fee even though we have already paid our final month in full. 6. Our parking spot was taken over by another car. An office staff even casually admitted to overbooking parking spaces. 7. There is no guest parking ever available. 8. They require a 60-day moveout notice, not 30-day like other complexes. 9. They will email you a moveout day notice AFTER the 60-day window so you're either stuck extending your rent to not get fined or pay the late notice fine, which is about $500 over the rent amount. 10. Don’t expect to get your deposit back, because somehow you will be fined on everything under the sun from things that have been mentioned previously."

"If i can just put a zero star i would do it. Management doesn’t care at all. They give you nice promises at first and by the time you sign in, they don’t respond and care at all. Can i use this as a ground to cancel our leasing? Please advise. Thanks!"

"The one nicest things about this complex is that they did keep it clean over all. My husband and I travel a lot so we were using the apartment as a base when we would come in from out out town. We had a HORRIBLE experience here at this complex. I am reading some of the reviews and it turns out other residence seem to be having the same issues. There was an error with PG&E and they were billing us for the wrong apartment number. We were not notified of this error for 9 MONTHS!!! We received a huge bill from Monterey Grove stating we owe them close to $2K for PG&E even though we had. been paying the monthly bills and had the statements to prove it. It was like pulling teeth trying to get this resolved, and no one wanted to take responsibly. We kept getting passed on to different departments. I even had the apartment manager tell me that this was not their fault, and there was nothing they could do about it. Unknown to us, you must give 60 day notice to vacate, which in turn they ended up charging us so much more, on top of them trying to collect the PG&E fees!! They charged us a cleaning fee, when we had our apartment cleaned, and damage fees, when there was no damage. They also kept our initial deposit. Very fraudulent, and shady practices here. RENTER BEWARE!!!!!"

"Editing my review. This is actually a nice place to live. The appliances are all new and the marble countertops and flooring are nice. The only thing that is a bummer is you need to get a guest pass for guests to park here. But otherwise, it's a great place especially if you have dogs. Provided waste bags everywhere and lots of greenery to walk your dog. There's even a gated dog park to let your dog go leash-free. The community is gated and safe. The repair people are super nice. Love how easy it is to access and easy locks on the doors so you can enter a code (no need for a key / forgetting keys, etc.). There's also a beautiful trail for biking or walking your dog within a 10-15 minute walk."