Marquis Apartments

"I've been a resident here over 2 years. There elevator just don't work. They don't care to repair, it's almost over a month. Would have lived in a cheaper apartment which Do'nt have elevators. They don't have any office or team to take any responsibility. Worst experience."

"I wish I could give 0 stars. I have been living here for just 6 months and elevators are down atleast 10 times in last 6 months. And i am not even exaggerating. Every time elevator is down it takes more than a week to fix it. Very bad maintenance and no one is on site to look after the maintenance. You have to call customer care to call for any maintenance issue (oh don’t even ask about there customer care service or wait times) DONT even consider this apartment. Not worth it"

"Update: the leasing office reached out and kindly resolved my concern. Very disappointing move out experience. This is my first google review so I hope you can understand my frustration. I lived there for 2 years. It was a 3-4 star experience overall, with a few packages being stolen (you can see self installed cameras all over the place) and frequent elevator out-of-service(especially during the weekends). BUT, the move out experience is really disappointing. As I mentioned I used to like the experience so I plan to move another Essex property. I started searching for new places casually and I saw another Essex property I like. So I asked the staff from the new place can I do a transfer since I live in an Essex property now. He said yes but I need to pay a $500 transfer fee. To be safe I double checked with Marquis VIA EMAIL and confirmed that I need to pay the transfer fee with 30-days notice. I even asked them do I need to pay the rent for the entire month if I leave at the middle of a month, they said I will be charged a “prorated” amount. So I emailed them on Nov 16 and request to move out on Dec 18. I received another payment request called “Accelerated Rent” that is the rent from Dec 18 to Dec 29. The explanation is my lease was set to expire on Dec 29. This is extremely unprofessional because this term was never brought up by anyone before, if I know I will be paying for the remainder of the month I will adjust the move out date accordingly. Also what is the point of the 30 days notice if there is an accelerated rent anyway? I’m covering for the period for all the maintenance and cleaning which does not make sense to me."

"Their mail room is insecure--I had multiple packages stolen living here for the past year. I wanted to file a police report and contacted Megan and Stephen, employees at the complex, to set up an appointment with SJPD so the police could review the security footage. They have a policy that doesn't allow residents to review CCTV for some reason. Marquis got back to me after a month informing me that CCTV footage for the mailroom is cycled out after 3 weeks and they lost the only chance I had at recovering my items. Get your packages delivered to pickup points if you want to live here."

"The maintenance team at Marquis has always been fantastic. They respond very timely and very quickly to any requests I make. They go above and beyond. The other day because I'm incredibly forgetful, I left my keys in one of the public spaces and Jason from maintenance and Katelynn from the office found them, were able to connect them back to me, and contacted me to get them back into my possession. They are truly wonderful!"