360 Residences Apartments

"Leaving one star as there isn’t anything lower than. While the maintenance team has been doing what they can to support the residents, management on the other hand is making everything worse. From flooded apartment, sink, and every old broken appliances you can think of, to the close to $200 parking fee with broken entry gate, and abusive towing of your car (in your own parking space), this is by far the worst building and management I’ve ever seen. Do yourself a favor, save some $$$ and don’t even think about moving in."

"The building maintenance team of Juan and Martin are simply amazing. Response is always prompt, professional and efficient. No job request is too small or large. We had a problem with our oven and it was replaced within a day of notification. Same with ice maker in the fridge. Small items also repaired as efficiently"

"Thank you Mr. Arnulfo Castaneda for being a very patient tour guide today. He took time out of his lunch break to help us get to where we need to go. Extremely friendly and provided my family an easy process from one unit to the next."

"The most disappointing and unsafe living experience ever; avoid renting here and don't be enticed by the view!!! When we moved in our 3 bedroom apartment (family of 5), I had to find the right parking spot online with availability, because the staff was not knowledgeable and not professional; for 2 parking spots you pay $275 per month! The first week we moved in, there was a horrible and strong marihuana smoke and smell in my son's bedroom, which caused his asthma to act up. In the 6 months we have lived there, I have emailed at least made 25 reports about this. It is very difficult to reach anyone from Essex, and they leave everything up to the concierge who is not trained or equipped for many questions or requests tenants have. After we notified management that we were forced to leave because of the smoke and smell, we were forced to pay all the extra amounts when you break your lase. Only after we showed a doctors note, these amounts were waived. In the last week, while we were BBQing on the community patio, we were confronted with a night porter who was intoxicated with alcohol. This night porter mentioned that he was carrying a gun, just in case of difficult people outside. This same night porter verbally assaulted my 15 year old daughter when she came out of the pool wearing a bathing suit. When I confronted management with these incidents, the manager mentioned that they never had a problem with this night porter, but that he was no longer working for Essex. Instead of reaffirming the horrible experience for my children and my wife, the manager openly questioned our integrity regarding this matter. When we moved out and when we left the apartment spotless, Management left us with a bill of $400 for extra cleaning and painting. DON'T RENT HERE, YOU WILL REGRET IT"