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Ivy Hill Apartments
1700 Botelho Drive, Walnut Creek, California, United States
About the Ivy Hill Apartments
Ivy Hill Apartments is a luxurious residential community located at 1700 Botelho Drive in the heart of Walnut Creek, California. Surrounded by lush greenery and stunning views, this upscale apartment complex offers a variety of spacious floor plans to suit every lifestyle. Residents can enjoy top-notch amenities such as a sparkling swimming pool, fitness center, and outdoor BBQ area. With easy access to shopping, dining, and entertainment options, Ivy Hill Apartments provides the perfect blend of comfort and convenience for its residents.
Photos of Ivy Hill Apartments
1700 Botelho Dr, Walnut Creek, CA 94596, United States
Opening hours of Ivy Hill Apartments
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Ivy Hill Apartments
"Jessica is an excellent office manager. She is a very good listener. She is kind, compassionate and understanding. Elena works at the front desk. She wears a friendly beautiful smile and is always eager to assist. Michael is their wonderful maintenance man. He's a dedicated servant of our awesome God. He is calm, caring, intelligent and he gets the job done!"
"Elena was super helpful with getting our apartment and we are extremely grateful. She was very responsive to all questions we had. The apartment is very spacious compared to others we looked at and we really liked the clean/new feeling it has. Very quiet too."
"Ivy Hill has a great location, well-kept facilities, and helpful staff. I lived here for a year and loved being only a few minutes' walk from downtown. The City does a great job maintaining Alma Park next to Ivy Hill, and I would regularly go for walks there to get some fresh air and savor the view of Mount Diablo. And I do miss that hot tub in the Ivy Hill courtyard! Whenever I had maintenance issues, they were quickly addressed. Shout out to Jessica (leasing office) and Michael (maintenance) in particular for being so kind and responsive! Most of the neighbors I encountered were friendly and sociable as well. There were some challenges that have, hopefully, been addressed, including frequent fire alarms and a pathway to Alma Park being blocked for repairs for most of my stay. Staff told me they had plans to address these issues, but I moved out before they were fully resolved. Overall, I had a positive experience living here and would have loved to stay longer!"
"This is the worst place I have ever lived in my life. These are the reasons: For me, there are no compassion. Disregard. Lack of professionalism. 1) The local manager Jessica doesn't respond to many e-mails, seems to ignoring the resident's messages (it happened to me many times already). In my opinion, based on my experiences with Jessica, the only option you would have in order to have some of your apartments problems solved seems to be talking to Cushman & Wakefield higher managers or Ivy Hill Asset Management higher managers. I think you need to find their contacts and report some things that happens. 2) I had to wait 4 months to have the communication between the entrance to my apartment fixed. They told me for 4 months things like "its not our fault". so, suddenly, 40 minutes after I went to the leasing office complaining for the 7th time and unsatisfied, their own staff fixed that. (they always could had fixed in my opinion). 3) I lived there for more than 1 year, and the fire alarm screamed on a deafening level at least about 15 or 20 times including 1:00 AM, 2:00 AM, 4:00 AM on Sunday, making babies wake up crying and desperate as well senior people. Iv heard that this alarms happens there more than 10 years ago but I am not sure about this specific information. People even don't leave anymore their home as they know that it's not actually a fire situation. When a cellphone did ring my 2 y/o son start to scream "noise!!" and cry. He got traumatized because of this fire alarms. When I mentioned that to the manager of Cushman & Wakefield, in Ivy Hill Leasing office, she told me: "Im sorry.", and after that the alarms happened again. 4) My heater doesn't work properly since almost 1 year ago, the staff (Mike) told us almost 1 year ago: "wait because we will get back to you as your heater needs a new piece". After almost 1 year waiting, when I went to ask them about this, Shalim (Jessica's assistant) told me: "The company that fixes the heaters didn't reply us yet". And I asked: "After almost 1 year?" and he said: "Yes, we are still waiting, so you have to wait too." And then, he told me something like: "The contract you signed has no time limit for us to fix anything." And I said: "When I signed the contract, someone told me that would fix these problems and didn't say that it would take so much." And he told me something like: "If its not written, its not valid." It sounds like a joke for me, but this is Ivy Hill managed by Cushman & Wakefield. If you want to live there, that's ok, its up to you. I am already looking for another place."
"Staff doesn't help at all, I feel that place will go bankrupt when I see how managers work. Fire alarms everytime. AC doesnt work properly. I left as soon as I could."
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