Moore Pet Supplies

"We placed an order on 10/11/23 when they told us it would be 1 to 2 weeks for the order to be shipped. We are now 4 weeks later, and the order has not been shipped. Called them a few times and sent a request for an order status online with no response. I have sent two more emails and online requests for the order status today, and if there is no response soon, I will contact my bank. I will update my review if/when the order is received. 11/13/23 called them today, and they are still waiting on the rails to come in. The expected date is 10/30 and will not be shipped until December. Received a package on 11/25."

"I have bought both of my doggy doors from them and love them! Their staff is kind and very helpful!"

"Ordered door and cancelled the next day, that was 4 weeks ago, still no refund. Calls go to voicemail not set up or someone who says one thing but don't follow through. What happened to the good old days of customer service, now it's just about self. I am contacting BBB and my credit card company I guess."

"Ya'll - this is the greatest thing ever! We needed a pet door upstairs because our dog kept using the cat door in the garage. We really didn't want to replace the doors but after an extensive search, I was able to find Moore Pet Supplies! Not only was it very reasonable, it fit perfect, was so easy to install and looks great! Tinky (and the cats) are loving it! Highly recommend this company!"

"Love you guys! After leaving a message on a weekend, got a call back within the hour. You were able to find my custom order from 7 years ago and match the flaps to my wall mount, double door. Even called me again to double check. Arrived in just a few days, and my girls can use their door again! Thanks!"