Jasper

"Applied to the apartment and it took them 2 weeks to review application, claiming they had to contact my employer, who they only contacted 12-13 days since I applied. When I withdrew my application because of that, they kept holding my deposit, despite promises to return it. It’s been almost 2 months and I still didn’t receive my holding deposit back. Leasing team is extremely unresponsive, both during application process and during deposit return."

"The new community manager, Sam Friedman, is very supportive and helpful. Glad to see that staff changed and service has amazingly improved after his arrival. Definitely recommend Jasper with this new management. The building and amenities are great. Nice place to live in!"

"The staff at the Jasper are awesome. Everyone is great but wanted to call out a few names: Andy, Jennifer, Marianne, Jocelyn, Bin & Manny in the rental office. Thanks for always being so helpful!"

"I love living at Jasper but I really have to say the best part about living here is the staff. They are extremely helpful and prompt. Especially Marianne, she always goes above and beyond to help me with my requests and questions. Thank you for your amazing service!"

"What a beautiful apartment building, until you encounter leasing office management and you realize all they care about are maximizing profits, at the expense of their tenants. How I was tricked into signing a lease and the ensuing shadiness from the leasing office: #When I first inquired about my current unit, Ed Ness from the leasing office denied my request to see photos/videos of the unit, understandably because it was currently occupied. He referred me to the virtual tour online and let me know it would be an accurate representation of my current unit. The virtual tour shows floor to ceiling glass windows, with plenty of natural light and a view of the bay bridge. I signed the unit based on this premise. When I moved in and saw my unit for the first time, I was shocked. My unit has minimal natural lighting, since the windows are half the size of what was shown in the virtual tour, and there is a building directly across my windows blocking the little natural light available. As a result, I need to have all lights in my apartment on at 2pm in the middle of the day. This is not helping my work productivity nor well-being. #I email the office multiple times, hoping to get a unit transfer. After not receiving a response, I visit the leasing office in person. 15 DAYS AFTER I first emailed, Michelle Miranda "graciously" offers the opportunity to transfer to one of two available units. However, these units were being offered at about about $300-$400 more than what is available to other prospective tenants online (this is because she was only offering me the 12-month rates, instead of the 13-month rates available to all other prospective tenants). On top of this, she wants to charge a few hundred for paint and clean fees for my current unit and requires a two weeks' notice for my current unit. Prime example of trying to squeeze every last penny out of your tenants. #Parker Jellison, the manager whom I have emailed multiple times and left multiple voicemails for, has also ignored me throughout this whole ordeal. Great customer service. With that said, the concierge and staff at this building are absolutely lovely, especially Andy! Too bad the leasing office suffers from a lack of scruples. I am definitely not renewing and cannot wait to move to an apartment complex with reasonable management. Photos attached contrasting the virtual tour depiction and my actual unit. Should be easy to tell which is which."