Highlands of Marin

"The employees are great. They are all nice, considerate, and prompt. Steven is the maintenance guy that is quick and efficient. Since I've been living here, he's always prompt to help and fix everything I need. He is also nice and gentle. I strongly recommend him! :)"

"UPDATE: Still no money returned from my holding deposit. This company is a SCAM. EVIL SLUM LORDS WITH UNSCRUPULOUS BUSINESS PRACTICES. DO NOT BELIEVE THEM. I applied at Highlands of marin And put down the $400 holding deposit and the application fee. Within 5 minutes I was rejected from being able to move in and promised to return my holding deposit within 2 weeks. I have had multiple email communications and phone calls with them and have received nothing but a belligerent attitude. . it is now 60 days since I applied. And they have not refunded my money. They are a fraudulent company. Be warned."

"This afternoon I went into the leasing office and was greeted so respectfully by Jamie. He then showed me detailed directions on how to go about the self-tour. After my tour, he asked me how I liked the apartment, what were things that we could do to improve the unit. I felt that he cared about my living situation due to previously experiencing a negative apartment complex and wanted to make sure that I knew the entire ramifications of everything. He was detailed and so friendly. He also immediately contacted the gentleman who is in-charge of leasing the properties and within seconds he got a response. I was treated with so much respect, kindness, and smiles. I wouldn't recommend any other apartment complex in the San Rafael area that the Highlands of Marin."

"If you care about your loved ones, don’t let them live here. We loved the idea of the amenities at Highlands, and were willing to look past living in a smaller unit because the community seemed great. What a mistake! We lived on the second floor, day ONE our downstairs neighbor was complaining about us making too much noise when we were simply walking. The bass from other units’ music would rattle our windows, we could hear our upstairs neighbors washer machine when it was being used. Lots of transients and drug users wandering the area near the clubhouse (I lived next door in 1040). Cops would be outside our building constantly. Some neighbors would pile trash and furniture outside of their units and the dumpsters were always overflowing with trash and surrounded with furniture. Loud revving, yelling and fights outside were a regularity. Gym, pools, hot tubs and the playground were out of service pretty frequently for maintenance or repairs and because “people were wearing clothes” in the hot tub, per UDR emails. No one picks up their dog poop. It’s everywhere. I watched several neighbors take their dogs out and let them freely use behind the building where my balcony was. Constantly smelled like poop. We were always sick. Runny nose, sore throats. My infant would cough throughout the night, every night, despite giving him medicine and buying a humidifier. Hasn’t happened at all since we left that building. Upon move out, they attempted to charge $700 for tub damage. We asked them for pictures of said damage and they sent us photos of our neighbors, carpeted unit. When they sent us the right photos, we compared to the pictures I took before we moved in with the exact same chips. They took off that charge but are still trying to keep 650$ for cleaning and paint, even though we scrubbed down to the baseboards. They haven’t yet returned our deposit, it’s been 23 days. Know that they need to provide you with itemized receipts of everything they’re deducting from your deposit, and please, PLEASE document all damage with photos. Consider this your warning!"

"Highlands of Marin meets beyond my expectations! When I was thinking about moving here, I had no idea about the beautiful Marin views in the mornings and the evenings. I get to see deer during sunrise, and the city feel, from afar, at nightime. Although price was a bit of a turn off, this place brings me peace, and I now think it's totally worth it. I use the gym (that has an automatic water bottle filler! forget drinking faucets, lol) and the very clean salt water pool as well as the regular pool. Above all, I love how friendly and welcoming the staff is! They have been amazing since day 1. I still go to the office often, and just having that relationship with them is really handy. They're locals, so many give recommendations to do around San Rafael, San Francisco, all bay area. Andrew and Omar were really helpful for guiding me through the leasing process, and getting settled in- I worked particularly with Andrew and he was very well versed about the leasing process, and he answered all my questions. Shohreh and Tee also have been kind and professional to me throughout my six months here. They've been at HOM a while, and I can tell that they're passionate about making their tenants feel welcome. Maintenance team rocks too! Chris, Steven, and Roberto are always busy making sure everything is great. They'll quickly fix things too, like my washer wasn't working, so they completely switched the washer, while they worked out what was wrong, so I could continue doing my laundry. Can you tell I love living here? lol. When I saw the other few google reviews, I was surprised that people have had negative experience here. They were from like 7 years ago though. I'd say this team completely turned it around. Great job HOM, keep it up!"