CVS Pharmacy Specialty Services

"CVS Specialty provides AMAZING customer service. I have never encountered an issue that they couldn't take care of."

"The CVS specialty pharmacy is the absolute worst! They don’t care about patients at all. I’ve spoken with a multitude of extremely rude reps. They threaten, don’t refill on time and don’t read their own notes. Hate them! Wish I had another option!!"

"I called to ask about why my prescription was $490 for a three week supply. I got shuffled around. The very worst person I have ever spoken to was a supposed supervisor named Blake. He refused to answer my questions or send me information. He lied, gave me the run around was generally mean and cruel. If I could get rid of CVS as my specialty pharmacy I would but since I cannot do that on my current insurance I will try to change insurance during the next open enrollment. When I asked to speak to his supervisor he gave me a number to call. It was Sharp Healthcare and they were surprised to hear that someone from CVS would refer me to them for supervision of a CVS employee. Blake should NOT be in customer service in any way. I’ve spoken to many many healthcare employees over the course of my illness and he is by far the very worst. I will be reporting him to the appropriate agency in hopes he will either radically change his approach or is terminated."

"My husband is on life saving chemo meds prescribed by his oncologist for type 4 brain cancer. It was to be 42 pills for the initial treatment. For whatever reason they delivered only 30 of them with the promise the rest of the 12 pills can be delivered on time, with ease, once notified. This never happened. On monday, we were in the oncologists office with our doctor when he first called CVS to tell them he needs his refill asap. We called and informed CVS 1 week ahead of time to confirm if everything is on track. Lo and behold, they had ordered it and then cancelled it and completely ignored the transaction. It was friday when we followed up again with only 1 more pill left and nothing to cover the weekend. We knew the doctors office would be closed during the weekend. My husband called the pharmacy to confirm once again. He even suggested paying extra to have it delivered on time. He was promised it would for sure arrive the very next day and not to worry about anything. Saturday morning we recieve an email asking to confirm if would we like to have it delivered by Tuesday! So we are supposed to abruptly interupt his treatment due to negligence on CVS Pharmacy's part? The incompetence of your staff is completely unacceptable. Just allowing the cancer to grow in the middle of his initial treatment is not okay. The staff show absolutely no empathy or concern for their customers. Its absurd. Fix this CVS Pharmacy."

"Every month there's a new issue with a simple refill. They are not pleasant on the phone and they just ask rote questions so fast that you don't hear them. I'm not happy that my insurer requires that I work with this group. For a company that espouses " We're reinventing pharmacy to have a more active, supportive role in each person's unique health experience and in the greater health care environment—from advising on prescriptions to helping manage chronic and specialty conditions to providing quality walk-in medical care and pharmacy benefits management." the specialty service misses the mark by a mile"