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Nephrology Associates Medical Group
31537 Rancho Pueblo Road, Temecula, California 92592
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About the Nephrology Associates Medical Group
Nephrology Associates Medical Group, located in Temecula, California, is a leading medical institution specializing in kidney health. Our team of doctors, including Dr. Nath, provides informative and comprehensive care to patients, ensuring they are well-informed about their kidney health and treatment options. Our goal is to prevent the need for dialysis through personalized care plans tailored to each individual's needs. NAMG is proud to be affiliated with the National Nephrology Alliance, further enhancing our expertise and resources in the field of nephrology. Visit us at 31537 Rancho Pueblo Road for top-quality kidney care.
Photos of Nephrology Associates Medical Group
31537 Rancho Pueblo Rd, Temecula, CA 92592, United States
Opening hours of Nephrology Associates Medical Group
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 12:00
Saturday:
Closed
Sunday:
Closed
Reviews of Nephrology Associates Medical Group
"I will preface by stating that I have yet to see a doctor at this location because their appointments are three months out. As other reviewers have stated, the doctors here are very capable, and I don't doubt that at all. This is a review solely focusing on office staff member treatment of new patient inquiries. Please pardon the length. Having been referred to this office by my PCP, I called three days ago to make an appointment. An individual identifying as "Addie" answered, immediately placing me on hold for several minutes. When she returned to the call, I told her that I'd like to make a new patient appointment. She paused, asked for my name and number and said she would call me back. Odd, but okay... The day came and went and there was no callback from the office. I called the next morning to follow-up. There was a long hold right as the receptionist answered. Upon returning to my call, I greeted the receptionist and requested a new patient appointment. The earliest appointment with their first available nephrologist was for three months out. I agreed to the appointment time slot and asked if I needed to get labs done prior to the appointment. The individual said that it was okay, that they would get the labs from my doctor. I explained that I hadn't done labs for nearly three years, so I probably should get updated labs. She listed the labs to get done. I thanked her and we ended the call. In hindsight, this, again, was odd. A doctor's office would normally send a lab slip with the necessary blood work marked and signed—while this, on the other hand, was just a verbally given list. This morning I received a call from the individual who did not return my phone call two days prior. She started the conversation by stating (in a very rude tone). "Dr. X hasn't seen you since 2020. You need to get labs done before we make an appointment." I was confused at this point because this was all covered the previous day. She went on to say that "you have an HMO, you can't just make an appointment wherever you want." Wow... It's not that she's not factual about how HMOs work—it's her lack of professionalism and due diligence. I said that I had covered the topic of the referral and labs the previous day. She deflected that it wasn't her and went on barking orders at me like a disgruntled DMV employee. I'm naturally a very introverted person who usually just nods and smiles, viewing these strange conversations as something funny to tell friends about later—but goodness, this person's condescending tone, her word choices, were so blatant and fundamentally rude, that I couldn't just let it slide. I asked her why she was speaking to me this way, like some riffraff off the street, and why was she ordering me rather than informing me of the process. She literally said, "you're a patient, you're supposed to be ordered...I'm asking you questions and you're getting offended," as if this was my problem and to just accept it. It was made clear to me that any further attempt to bring her lapse in common courtesy to her attention was an exercise of futility. I told her that her communication skills were terrible and that there was a more courteous way of handling this, that I've been seeing nephrologists for over 25 years and how she was approaching this was just incredibly rude. She responded with a dismissive "k" and went on barking orders. I acknowledged with one word answers so not to prolong the time I had to be on the phone with "Addie." It really is a shame when good doctors have rude and disorganized support staff members. I apologize to the doctors of this medical group for marring your business with a bad review—all because "Addie" couldn't muster up the energy to say kind words like "please" and "my apologies.""
"Dr.Weng is a knowledgeable professional. My mom has been a patient for 23years. I honestly believe my mom is here today due to closely monitoring through not only bloodwork, but by weekly appointments. All the staff are very friendly and hardworking. You will never feel rushed, and will be listened to, and wont leave with questions. I can't thank Dr Weng for his exceptional care. Sincerely, Yvonne Campbell, Temecula."
"Dr. Jerry Yu is professional, knowledgeable, kind, and care. His staff is also wonderful"
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