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OptumRx
3515 Harbor Boulevard, Costa Mesa, California, United States
About the OptumRx
OptumRx is a leading health and pharmacy institution located at 3515 Harbor Boulevard in Costa Mesa, California, United States. As a trusted provider of prescription medications and health products, OptumRx offers a wide range of services to meet the needs of individuals and families. With a commitment to excellence and customer satisfaction, OptumRx is dedicated to providing high-quality care and support to all customers. Whether you are in need of medication refills, wellness products, or expert advice, OptumRx is here to help you live a healthier life.
Photos of OptumRx
3515 Harbor Blvd, Costa Mesa, CA 92626, United States
Opening hours of OptumRx
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of OptumRx
"Absolutely terrible service! NOBODY knows what is going on there. Every single time I call I get a different answer to the same question. They just keep transferring you to different departments then tell you that you need a prior authorization. Then you get denied. Nobody listens!!!! I spend hours on the phone with people that DO NOT know what they're doing. I've never seen anything like this in my life. It's not worth the aggravation."
"Everything you've heard about OptumRX reviews are true. OptumRx is the WORST prescription company ever. I've had a prescription for over 3.5 DECADES and after I turned 65 the co-pay tripled--all because OptumRX in-house pharmacists denied approval. I was told by Anthem that I'm stuck with OptumRX because that's the only company in my retirement plan. I've spent 2 days trying to talk to a supervisor with no luck yet. I'm actually on hold while writing this review. Argh!"
"TERRIBLE PBM!!! Since my group has switched to OptumRx from Caremark, I've had to have multiple of my family's meds go through "prior authorization," and I've spent more time on the phone in the last month and an half with OptumRx than I spent in the entire 3 years with Caremark! Their medication "tiers" are cryptic, and when I wanted to appeal how a medication was being categorized because of the reason it's being prescribed, I was told I had to *write a letter* and send it by snail mail to the "Appeals Dept." I can't call the Appeals Dept, I can't fax them, or e-mail them, or submit a request electronically. I can only assume they are passively trying to discourage appeals..."
"I agree with those that say this is the worst company ever! I have tried to escalate my problems to a supervisor after the customer service people can’t ever answer my questions properly. The supervisor was suppose to investigate my problem and call me back but never did. I gave them a 1 rating phone survey which triggered someone to call me to ask why. I told that person my problems and she said she would use it as “coaching” and she reports to “leadership” and would make sure I got a response. Still nothing even after that. This company could care less about their customers. My prescriptions use to be seamless with Express Scripts. Noting but issues since my company moved to Optum."
"My insurance policy through United Healthcare forces me to mail-order through Optum if I want a 90-day supply. Optum is inferior to other mail-order pharmacies I've used in the past because it is difficult, confusing, and frustrating to perform simple tasks, such as getting my scripts to them. It seems that their website exists as a token courtesy, because I always end up on the phone to get anything done. I understand that HIPAA privacy rules are an obstacle to communications, but Optum needs to do a much better job of streamlining their processes and bringing the customer experience into the 21st century."
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