Genoa Healthcare
11721 Telegraph Road, Santa Fe Springs, California 90670
About the Genoa Healthcare
Genoa Healthcare is a comprehensive health institution located at 11721 Telegraph Road in Santa Fe Springs, California. Offering a range of services including pharmacy and store facilities, Genoa Healthcare is dedicated to providing top-notch healthcare solutions to the community. With a focus on personalized care and expert advice, this institution strives to improve the health and well-being of all its patients. Visit Genoa Healthcare for all your healthcare needs in a convenient and welcoming environment.
11721 Telegraph Rd Unit I, Santa Fe Springs, CA 90670, United States
Opening hours of Genoa Healthcare
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Genoa Healthcare
"Recently I had to use this location as mine is under construction. First of all, Genoa never contacted me to tell me that my regular pharmacy I have been going to for over a year had closed....so I called to make sure my refill was ready and they told me I had to have the script sent to Sante Fe Springs....which I did. The following day, someone called me with a not so nice tone and said "Hi you need to have your script sent somewhere close to you." Like....can you read my profile? You literally called me to have my script transfer less than 36 hours ago. I confirmed that they closed at 5 as it will take me 45 minutes to get there to pick up. They said yes...SURE ENOUGH I arrive at 4:40 (which is the case with most people who hold jobs why is a pharmacy only open bankers hours anyway???) and they're closed....20 minutes early. Me and four other people are outside flabbergasted. This was a Friday afternoon. Called after hours to report this....no answer. Tuesdays comes around I call and ask what the heck?? I spoke to you and you said you would be open I confirmed the hours. "Oh it must have been an emergency." I'm sorry....when you are in healthcare, you stay open when you say you are open. They tell me they will mail me my prescription. I ask to pay. They say "NO" you will get instructions on how to pay in your package. Wednesday, package arrives- no instructions to pay. I call the pharmacy. They give me my account number to pay online and then ask if I would like to pay over the phone?? The account number they give me is incorrect, the website is telling me it has too many numbers. They tell me I'm wrong....Okay I tell them I will call billing because (quite frankly I cannot tolerate the incompetence any longer). I call billing at 4:30 PM....they are closed... the recording says, "Our hours are 8-5 five days per week...." ITS 4:30. We are all busy, we all have stressful jobs. Do your jobs please. It is absolutely insane to close a location, not inform the patrons, then tell them they can drive the 40 minutes to come get their med and then close. Customer service at this location is 0/5. Imagine? I am asking to pay my bill and having to jump through hoops. Not to mention the woman I spoke to on the phone was so friggen rude everytime."
"Highly recommend this pharmacy! They go above and beyond usual service to assist you. Always very cordial and professional. They mail prescriptions if requested and refill as soon as due. Very much appreciate Melissa and entire staff."
"Great customer service and always has prescriptions ready when promised."
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