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Midwest Rock Tops
3225 Kingsley Way, Madison, Wisconsin 53713
About the Midwest Rock Tops
Midwest Rock Tops is a premier home goods store located at 3225 Kingsley Way in Madison, Wisconsin. Our store specializes in providing high-quality rock tops for countertops, tables, and other surfaces. With a wide selection of colors and styles to choose from, customers can find the perfect rock top to complement their home decor. Our experienced staff is dedicated to helping customers find the right products to enhance their living spaces. Visit Midwest Rock Tops today and elevate your home with our stunning rock top selections.
Photos of Midwest Rock Tops
3225 Kingsley Way, Madison, WI 53713, United States
Opening hours of Midwest Rock Tops
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Midwest Rock Tops
"We purchased quartz counter tops from Midwest Rock Tops in November 2023. Super friendly and helpful in the selection process, but immediately after installation, we noticed flaws and scuffs in our island piece. We called the day after to report our concerns. A week later their installation guy came out and took photos. Another week later they sent us the warranty and maintenance documents from the manufacturer saying "Hope this helps". We then demanded that the OWNER come out and take a look to advise us. Despite repeated phone calls and emails, it was over a month before he came out and agreed we had legitimate concerns. He claimed the marks could not have been their fault, and were likely flaws in the stone. He tried to "fix" one spot using a fine abrasive, which actually made it look much worse! He said he would file a warranty claim, which to our knowledge was never done. We never heard back from him. WE contacted the manufacturer to file a warranty claim. After inspection, they said the stone was not actually flawed, but rather mishandled. Since we were clearly not at fault, they eventually agreed to come out and do a "goodwill polish" which mostly fixed the problems. The customer service we received at Midwest Rock Tops was poor, even after spending over $9200 at their shop. We would urge anyone interested in dealing with this merchant to be very wary. Once they have your payment, good luck getting help with any problems. They require payment in full at the time the work is completed - before their workers leave. If you don't do this, there is an additional $700 charge. UPDATE AFTER OWNER"S COMMENTS In regard to the owners comments following the posting of our review, at no time did he ever communicate to us that he had been in contact with LX Hausys or that there was any discussion about replacing the island piece. We had extensive contact with LX Hausys, and they never indicated any replacement was in order or that they had any discussions with Midwest Rock Tops. And to suggest that somehow we had caused any damage to the top because of chemicals they had used to clean the countertop after installation is misleading and false. The issues with the island top were reported the very next morning after installation. And finally, if Brian wants to follow-up and get us a new island top, we'd be more than happy to accept that, and I'll gladly change my review. Given his track record of not following up anything so far, we are not holding our breath..."
"I would highly recommend working with Midwest Rock Tops. We decided to build out our kitchen and add in a new additions. Our existing countertops were beautiful but kind of rare and difficult to match. Brian and his team not only found a perfect match, but Brian took the time to arrange the new counters to match the grain lines across the room. The pricing was lower than other local competitors, and start to finish (first contact to installation) was much quicker than I expected. Everyone we communicated with from Midwest Rock Tops were kind, efficient and super helpful."
"Michelle was great to work with to set up the order and Brian and the team did a tremendous job getting the tops installed on a very tight deadline - just before two big parties. There was some misunderstanding on our part on how the final product would look, but Brian calmly and clearly explained everything. He even offered a mitigation solution to give us the countertop look we envisioned. The installation crew was efficient and nice. The only miss was they ran out of clear sealant so we have one unsealed edge (they offered white, but that would have looked weird in comparison to the other clear edges). The pricing, timing and service were excellent overall. I would strongly encourage anyone to go with Midwest Rock Tops if you need quality and affordable stone counters."
"Updated review: while I had an absolutely wonderful first interaction with Tammy who later left the company, I had little hard time getting in touch for scheduling. I’d describe the process disorganized. I had to call every time to confirm the time on the date it was scheduled. I’m assuming the expectation that the customer will sit around all day and wait for install crew to arrive. I counted 5 times I had to call for updates and scheduling logistics. I’d think the company must have process in place for this and reach out to their customers to inform in a timely manner. The first installation attempt was wrong size countertop after owner measured the cabinet himself. That delayed the process by a week. No sense of urgency unfortunately. I am not pleased by leaving this review. However, I’d like people to know what experience we had with the company."
"Midwest Rock Tops is terrific! If you're looking for a place to get beautiful new countertops, where you feel listened to, and want timely work done, read on... The team members at Midwest Rock Tops made the process of getting 3 new countertops easy. I went to their show room so many times and emailed back and forth with them a lot, that I wanted to give them a great review. I am very pleased with the outcome of my new countertops! Tammy: She was my main contact. She was so easy to work with! She's the one who quickly responded to my emails, gave me the tour of all the slabs and remnants (many, many, many times...), was patient with me, (as I didn't know what I wanted), and above all, was super nice! Brian: He's the owner. He answered my questions, along with my husband's questions (one time we FaceTimed Brian since my husband was at work and couldn't get into the showroom). Brian was never too busy for us, and that was so helpful. DJ: He came to our house to measure our counters, template our slabs, and installed the counters. He was very professional and helpful in all aspects of this process. Jade: She was so knowledgeable on just about everything. Sometimes she'd help out finding slabs in the back, as they have many remnants to choose from! This morning, 3 of the team came to install. They did a great job and were very professional. Everything went in smoothly and I'm super happy to finally have counters again! We ended up getting granite 2 remnants for our bathrooms (my favorite is our Fantasy Brown vanity top- the one pictured with 1 sink). It's so amazing!!!!! For our kitchen, we chose a quartz- Calacatta Ultra, after much, much, much looking at different color white quartz possibilities. Thanks Midwest Rock Tops!"
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