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Paletz Agatstein Urology Medical Group
11411 Brookshire Avenue, Downey, California, United States
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About the Paletz Agatstein Urology Medical Group
Paletz Agatstein Urology Medical Group, located at 11411 Brookshire Avenue in Downey, California, is a part of Genesis Healthcare Partners, a fully integrated urology practice. Our dedicated team of board-certified urologists offers specialized care for a wide range of urologic conditions in a comfortable and caring environment. We also provide treatment for digestive health issues and various cancers.
Our providers are highly skilled and trained in the prevention, diagnosis, and treatment of urological conditions. We are affiliated with major hospitals in San Diego and Greater Los Angeles, ensuring comprehensive care for our patients. With multiple locations throughout Southern California, we strive to make our services easily accessible to all.
At Paletz Agatstein Urology Medical Group, we prioritize patient care above all else. Our Spanish-speaking providers and staff, along with 24/7 availability for medical emergencies, ensure that our patients receive the highest quality care at all times. We understand that visiting a urology specialist can be intimidating, which is why our staff is dedicated to making each patient feel comfortable and informed during their appointments.
Communication is key in the doctor-patient relationship, and we encourage our patients to discuss any aspect of their health care with us. We believe in personalized care that meets the unique needs of each individual. If you are looking for a trusted partner in urological health, Paletz Agatstein Urology Medical Group is here to exceed your expectations.
11411 Brookshire Ave, Downey, CA 90241, United States
Opening hours of Paletz Agatstein Urology Medical Group
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Paletz Agatstein Urology Medical Group
"I have been calling since May to make an appointment, left 5 messages, spoke to Lorena once, she said she would call back by 5 to get me an appt, that was 05/17, still waiting. I am actually glad they did not call back this customer service is horrible."
"Dr Agatstein is a skillful surgeon but was not happy I waited 1 hour to be seen by him. His Downey office staff (not the nurses) are a different story. They can use a refresher on customer service. I’ve viaited twice now and i’m both occasions I was unimpressed. The phones are ringing they are on the phone with someone while playing with their cell phones and stopping to talk about the daily events. My advice would be having a little bit more sense of urgency and being mindful of the perception you portrayed to the customers.On the second visit I arrived and waited in line when it was my turn she didn’t acknowledge me for a few minutes, then she handed the sign in sheet abruptly to me. Keep in mine most of us (patients) are in pain and some professionalism and courtesy goes a long way. I asked if it was my turn she asked to hold off or shed get confuse, not so reassuring. At first I waited 20 mins in the lobby from my appointment time, which is high but common. Like I mention at the start of this review it ended up being and hour until I saw the Dr. I was asked to provide a urine sample. The sample containers were in this dingy box, there were no wipes which is common before providing a sample. Worst of all there was a urine sample near the containers left unattended and the rest full of feces. As I needed to use the toilet I use my foot to flush it but it got backed up instead. What a nightmare, did my best under the circumstances to provide a sample. Once I am done with treatment I doubt I will return to this office. I hope that for my Dr’s sake/business they can step up their customer service and cleanliness."
"They never answer their phones, and if so they have a horrible attitude. Including Dr. Agatsein, it was probably the worst doctor I’ve ever been too. The way he spoke to me and treated me with annoyance like I was bothering him I didn’t ask to be there I’m just here for my appt. as my primary care referred me here."
"Been calling since October to try to make an appointment because they urged me spend hundreds of dollars taking all sorts of tests. "Urgent" they called it. Yet afterwards, for FOUR MONTHS nobody picks up the phone or returns a single message, to the point where I can't even find out what my test results are. Even my primary care DOCTOR can't reach them on their "for doctors" line, so I can't even get my medical records transferred. Seriously considering a malpractice suit."
"The nurses dont answer the phone , they have weird attitude , and plus it looks like they just want their paycheck and they have worst service because they charge you if you dont show up to your appoinment on time ."
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