Vons Pharmacy

"I LOVE Von’s Pharmacy. They are always kind and helpful, and they’ve never made errors with my medications."

"I use to really like this pharmacy but the customer service is getting really terrible. I had to go in 3 times until they finally got my billing correct, which I totally understand is a bit out of their control but they treated me like it was my fault. They would tell me things like "I had to call 4 different numbers" and accused me of refusing to take a phone number from one of the techs, which I did take the phone number because they left it on my voicemail. I also called the number. Also they ask you to keep track of who you talked to in the pharmacy because they don't talk to each other. It is a lot of work to get a prescription filled here and they act like they can do no wrong. In fact they act as if they are doing you a favor if they are just doing their job."

"This is the most unprofessional pharmacy I have ever experienced . I have been getting a prescription there for 2 years . Today I go to pick it up and its only half there . I immediately question the quantity and the pharmacist insist its correct . I get home and check and sure enough its wrong . I call them back and they still insist its correct . Then another pharmacist gets on the phone and claims that they have been doing it wrong for 2 years and now its correct . They claim that I'm only allowed a 15 day supply . I immediately call my insurance company and they tell me that there is no reason they cannot fill a full 30 day supply . I call the pharmacy back and their response is to have my insurance company call them . Really ? How lazy are they ? What the heck is there job ? I am transferring the prescription immediately. So if you don't want a pharmacy that fills your prescription wrong for 2 years as their own words claim . Stay away from this place !"

"If you are looking for personable and/or professional you won't find it here. They all seem to try so hard to be friendly but it seems to be such a foreign emotion to them all. And as another reviewer commented - check your purchase, they seem to love filling old prescriptions for no reason (they even sent me an automated message that a prescription refill that I never ordered was ready for pick-up!) One plus - unlike CVS - they will accept a GoodRX coupon without making you feel like a criminal."