Optum-West Hills 7301 Medical Center Drive, Los Angeles, CA 91307

"I called today to make an appointment at the West Hills office. I was told that I HAVE to see the doctor via webcam first and then the doctor will decide if I should go in. WHAT?? I am confused what a doctor’s role is anymore. It used to be that you made an in office visit for an issue or sickness, the doctor would do a physical check, ask some questions, maybe do some lab tests and come up with a potential diagnosis. Is thst too much to expect nowadays? It seems to me that the intent is to double charge for the same issue, first for a web visit and then for a physical one. I told the receptionist that I do not want to be charged for 2 visits, at which time she said she has to ask the doctor and get back with me. I have yet to receive a call back."

"Please Optum, remove Dr. Garbutt from your rosters. 3 times he has refused to refill my: Lisinopril, Clonidine (cardiac meds for blood pressure) and non-controlled, Cyclobenzaprine (2 herniated discs) for severe muscle spasms. Dr. Garbutt finally filled the Cyclobenzapine after 7 days of calling his nurses and should be recorded. Aren’t 3 acts of negligence toward 1 enough? I have my notes on his negligence and can prove my side of this by comparing the electronic correspondence with CVS. You wouldn’t want your own family to be treated with such negligent patient care. Was Dr. Garbutt demoted from working alongside Dr. Taban to a GP? Based on my case, it seems quite possible. I am planning go to UTLA and tell my story so that when open enrollment for teachers happens, maybe they’ll feel moved or at least recognize his that a different choice, Kaiser or Facey might be worth changing to. Too bad Dr. Garbutt makes the amazing nursing/office staff look bad. Patients don’t deserve this negligent care. Please remove Dr. Garbutt, he’ll find somewhere else to work."

"The absolute worst because I can't image a group being more incompetent. I wait on hold for forty minutes to get hung up on after calling for weeks just to get a medication refill. The only lab they use (LabCorp) lost my results, they told us that our daughter probably had a brain tumor over the phone, which she didn't, and then ordered the wrong MRI. Run far and fast or they may kill you."

"I have been going to see my doctor, Nurse Practitioner Norinda Kremicki for over 20 years. I have been very happy with the service I have received over the years. She is competent and very pleasant in her bedside manner. She cares about you and has always been very involved in my care. She has referred me to some excellent doctors. She has become our family doctor. I have also seen several of the other doctors in the office and they have been very helpful in diagnosing medical issues and then referring out to specialists. Wait times in the waiting room can range from 5 to 20 minutes, but it's a doctors office. What else would you expect? Waiting room is never never filled to the brim like my orthopaedic doctor's office. Nursing staff is always pleasant and caring. My only gripe is that within the last year when you call the office, the call gets directed to a call center far away. I recommend this office of Health Care Partners."

"After being in excruciating pain being unable to walk or stand up straight -- I had gone to urgent care as an emergency alternative. Fast forward for a follow-up visit with my "primary" physician... After informing him of the situation / symptoms etc. He was clueless on what to do next. Astonishing how a certain doctor calls himself a doctor -- when he's the one asking me what the problems are after explaining what had occurred. That's actually why I'm here, could've sworn you were the professional -- not me. When I implied getting an MRI / X-Ray he immediately refused & denied my request. Long story short, went to a chiropractic office & was informed it was a herniated disc. Fast forward to a check-up / physical, nothing was accomplished. "Doctor" asked me again what we were doing. I told him that I was their for Physical & had the nerve to ask me again if we were doing blood work & urine samples. Mind you, I was their for an all around physical and check-up & was made me make another appointment for a different day for blood work & urine samples. Unbelievable. Doctor Chen, if you're not happy with your profession please do you're patients a favor & most importantly yourself a favor. Find an alternative."