Safeway Pharmacy

"My son had 4 of his wisdom teeth removed on 1/4/2024 and his surgeon had prescribed pain medication which he was supposed to pick up before surgery. When he came back empty handed I was told 'they had some issues'. After surgery when my son was in pain and close to tears (Advil and Tylenol did not help), I called the pharmacy (initially I was told they could not talk to me but I reminded her that my poor son had gauze stuck between his teeth and whimpering in pain) and was told it was an insurance problem. Since I had to buy some pudding from Safeway, I called the Insurance and headed to Safeway. After 30 Mins on the phone with the insurance rep contacting the prescription insurance and Safeway Pharmacist I was told there should be no problem. I then went to the pharmacy counter and inquired again about my son's medication and heard the same answer 'insurance issue'. But I told her (Michelle) the insurance rep had just contacted the pharmacy. Very quickly she told me it was OK and I would be notified when the prescription is filled (30 Mins). It is 1/5/2024 noon and I am still waiting for the notification. Dear Michelle, I hope to God that you never have to see your children in such pain, and if you do, there is a more sympathetic pharmacist and you will NEVER encounter someone like you. Dear Safeway Pharmacy - I hope the color of my son's skin did not automatically have you categorize him as "drug addict'. You had no right to play God and deny him pain relief. You are the reason why the richest nation in the world has the worst health and health care among rich nations."

"worst customer service out there. lifeless workers with very unfriendly attitudes."

"Consistently the slowest and rudest pharmacy. Will be going elsewhere from now on I’ve given them a few chances"

"Well went back again for a vaccine booster. Got a text from Safeway Pharmacy reminding me to come in which is great service. Went in next day. They had no record of my first shot and said I had to get my dr to provide or pay. The first shot was covered without incident. Anyway after two different staff members assuring each of them I was here two months ago they finally found me in the computer. Whew. Without this booster I would have to start all over again. I waited 4 years for the vaccine to become available again and supplies are running low again. Good job."

"their old Manager (forgot her name) used to be even better and used to take time to make the customers needs are met, I miss her. The new team is also very nice and haven't had any bad experiences so far and keeping fingers crossed :)"