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Alto Pharmacy
645 Harrison Street, San Francisco, California, United States
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About the Alto Pharmacy
Alto Pharmacy, located at 645 Harrison Street in San Francisco, California, is a health-focused institution that provides pharmacy services and products. With the convenience of same-day delivery and exceptional care, Alto Pharmacy aims to make a difference in your pharmacy experience.
At Alto Pharmacy, you can easily transfer your prescriptions for one simple delivery. Additionally, you can shop Alto Essentials to add pharmacy products to any delivery. Our dedicated team works to find coupons and savings to provide your medications at the best possible prices.
Whether you need your medications before work, in the evening, or delivered right to your office, our couriers will bring them straight to your door. If you have any questions about your prescriptions, our knowledgeable pharmacists are available to assist you through the Alto app.
Experience the convenience and personalized care of Alto Pharmacy today and discover how a better pharmacy can make a difference in your life.
Photos of Alto Pharmacy
645 Harrison St #200, San Francisco, CA 94107, United States
Opening hours of Alto Pharmacy
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Alto Pharmacy
"Not the actual pharmacy! Should specify that it is the headquarters so you don’t waste your time and money finding and paying for parking!"
"Horrible customer service. I was moved over from NowRX and its been a weeklong saga of trying to get my prescriptions. In app chat has several hour delays, the web and app versions dont seem to talk to each other and then +1hr long waits to speak to someone. I cant give feedback on the delivery side bc its been impossible to order anything."
"Alto went from 5 stars to 1 star after their recent merger. AVOID AT ALL COSTS FOR NONSTANDARD PRESCRIPTIONS. My prescription requires prior authorization AND specifically a PHARMACIST to enter an override code. Alto had been great since I switched to them several months ago with absolutely no problems (with the exact same meds) until now, since they merged (with NowRx). Even after many calls from both my doctor and I, my prescription is still 2 weeks late and counting simply because a pharmacist will not call my insurance's pharmacist line for the override code (which they had no problem doing before now). Pharmacists even bragged to my doctor that they now don't deal with any issues and everything falls on their billing department. However, their billing is very backed up, and in my case cannot resolve the issue. Even if they hypothetically could, it's not a billing issue, but a task for a pharmacist. Needless to say, I believe that the merger has ruined them, and they've lost my business."
"Dreadful at problem solving. Probably understaffed. When there was a problem, they said “logistics”. When I asked what that actually meant, they did not know. Supply? No - I called the manufacturer myself and they said they could have as much as they wanted. Ok… so we’ll send it on Monday they said. Monday comes - nothing. Except a message blaming logistics again. SORT IT OUT. Awful."
"Alto took 3 weeks to refill the medication I've been taking for years (and have gotten refilled through them multiple times in the past.) My doctor had to re-submit the prescription several times. Then, even though they'd had the refill request for several weeks, they emailed me on the *day* it was scheduled to be delivered and said the medicine was out of stock. So three weeks wasn't enough time to figure that out? In short, their staff was unhelpful, incompetent and difficult, and gave me the impression that Alto enjoys punishing patients for needing medication."
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