Accredo Health Group

"I used to think it was so cheesy when people say, “If I could give this 0 stars, I would,” because isn’t it obvious what 1/5 stars means? But I actually think I might understand the sentiment now. Worst healthcare experience of my life. I, unfortunately, did not have the option to choose a pharmacy and was forced to work with Accredo. If you have the choice, don’t choose Accredo. My experience mirrors a lot of the other reviews. They dropped the ball on switching my insurance, keep filing claims with my insurance company that are getting rejected, ignore why they are being rejected and blindly resubmit, their various departments don’t seem to talk to each other about anything, they promise to expedite claims and I never hear from them about those, but they call or text me every 3 days that the medication is ready to be filled or scheduled and it never actually is. And if you noticed all of this is in the present tense, that’s because my issue is still not resolved and I’m going on one month without my medication, impacting my life in real, serious ways. I genuinely don’t know what else I can do at this point. If daily calls and dozens of hours of time spent on the phone by both myself AND my doctor’s office couldn’t get it done, I truly don’t know what will."

"Cigna switched to using SavOn for specialty prescriptions, but then SavOn is just some sort of middleman for Accredo, who 100% dropped the ball on switching me over. They are the poster child for everything that is wrong with American health care system. Do not use if you have a choice."

"I think Accredo is my worst experience with any healthcare-related business. If anything at all goes wrong (in my case, changing insurance providers), it's extremely difficult and time-consuming to fix. - Their first mess-up was pausing the processing of my prescription to wait for a "copay assistance program" that didn't exist and I never mentioned. I received an automated call saying that everything was fine and I didn't need to do anything, which was the opposite of true. As a result, my COBRA expired without being used, costing me hundreds. - Each time I have called thereafter, the reps start by saying that my insurance is expired and I need to contact the insurance company, despite having given them the new insurance information and told them the situation. - The most recent time I called, the rep said that my prescription had zero refills remaining, despite never being used. At this point, I got my doctor's office involved and they discovered that Accredo had "used" a refill on my expired insurance plan (which rejected it). - I've received multiple automated calls saying that "we are waiting for additional information from others and there's nothing you need to do". Every time, this has indicated that they were doing the wrong thing and I needed to call and try to fix it. - The reps absolutely don't care. This would be fine, except that they're also incompetent. Their playbook is to skim your chart and either tell you to contact your insurance company or doctor's office or to wait 7 to 10 business days. They may also "expedite" your request so you'll hear back within 24-48 business hours. I've never heard back. If you can avoid Accredo aka ExpressScripts, avoid it. I have been without medication for three weeks now because of their constant "mix-ups" and am eagerly awaiting their call back within 24 - 48 business hours. It has been 42 business hours."

"Yep, like virtually everyone else has said, this place is a disaster. Horrible, horrible communication (actually it’s a total lack of communication). That, in my view, is the biggest problem. I called them as a new patient weeks ago. My specialty med had been approved by my insurance company. The gal I spoke with at Accredo said the prescription was “being worked on” or words to that effect. Two to three weeks go by and nothing happens. I call Accredo today and I’m told that I’ve been “unenrolled.” Apparently the pharmacist reached out to my doctor three times via fax and got no response. They claim that they need the dosing information, diagnosis, and directions for the prescription, yet I actually got the lady I spoke with to read me the FULL PRESCRIPTION! What is up with this?!? It was totally intelligible to me. She said that it looks like the form was “cut off.” The biggest problem is that no one from Accredo bothered to call me to let me know there was a problem. They just unenrolled me. Horrible communication. I sure hope someone at Accredo starts to care about customer service and starts reading these horrible reviews. There’s a reason why 95% of the reviews are one star reviews. If this company wants to survive, it needs to start addressing these problems."

"Truly awful. Fumbling the ball for my necessary prescription at every turn. They authorization was sent to me on 4/1/21 and they still haven't even scheduled my first dose to be sent out almost 2 months later. Come to find out they tried to fill a prescription for a medication I haven't been on for over 2 years and never even used them for that one anyway. Incredibly annoying to get a hold of and unwilling to take any personal responsibility for how ridiculous the process has been DUE TO THEM. Stay far away if you can."