Signet Tours 超值旅遊

"I signed up a 22-day East Europe tour around April 2023, starting date is 10/16/2023. Unfortunately, on 8/19, I seriously broke my leg and had surgery. On 8/21, I contacted my agent Vivian and sent the Doctor's not allowing traveling verification letter. I was thinking about rescheduling to future tours, but Vivian suggested that I can apply for a refund first. I waited for a month with no responses. On 9/21, I sent an email to Vivian for updates, and then received Vivian out of office email notice. I was really shocked and thought that it was a joke. I immediately called the Signet Tours office and Katie Chen answered my call. He wanted me to send him the emails that I exchanged with Vivian. After ten days, on 10/2 Katie responded to me that I need to pay a ten thousand dollars penalty to cancel the trip, rescheduling is not eligible. In your opinion, is this service acceptable??"

"First time to join Signet Tours, my trip was marvelous, they provided excellent service from reservation and escort. We stayed the first class hotels in the world and fantastic gourmet foods during entire trips. Definitely expecting the next trip from Signet Tours."

"Have taken several tours with this agency. Always enjoyed."

"Still love this tour company after 15 tours."

"Best Tour Company in the Word."