Tires Plus

"I had purchased tires online from simple tire. I had them delivered to the Car-X on West Wisconsin avenue in Appleton. They had been there for 5 days and my installation was going to be coming up in one day. They called me to inform me that they could not put tires on any wheel over 19 in in diameter nor could they put on low profile tires. My SUV required 20-in tires and my coupe required low profile tires. When I called simple tire I asked them if they could call tires Plus on West Wisconsin avenue so that I could keep it close to where I live. The manager at tires Plus, Ben, not only accommodated me the same day, but also took his van to Car-X and picked up the tires himself. This entire ordeal started at 11:00 a.m. my time. As I am writing this it is 4:57 p.m. and the tires are completely mounted and installed and balanced on both vehicles and I am home. Unreal customer service. They gained a customer for life"

"Making an appointment on line was super easy and they were expecting me when I got there. I had the brakes done last year and I had a noise coming from the brakes. They did a diagnostic and found a loose bolt around the brake. That was replaced and there was no charge. They recommended a few things to improve performance and I will think about those repairs but it was nice I wasn’t pressured into getting done right away as there was no safety concerns. Total cost $10.50 for the inspection. I highly recommend them!"

"I had an excellent experience at this location! Mark was so helpful and thorough from start to finish- from my initial calls, to the inspection, to the eventual replacement of all four tires. He imparted his knowledge and expertise in a respectful and professional manner. Even when the phones were down this week, he made the extra effort to maintain clear communication and continued to guide us through the process and was available to answer any and all questions. He was also very personable and friendly, and I'd like to thank him again for everything he did to make our experience great! I can't recommend this location enough, and I would happily take my car here again if needed!"

"Super affordable prices. I know nothing about cars but everyone was still really nice to me. This is the only place I took my car to where they finally were able to get my check engine light to turn off and make my heat work again. I will definitely be coming back whenever I need more work done on my car!! I would recommend this place to everyone."

"We brought our car here after having the check engine light go on. We previously had it at another shop after being stranded on the highway. We "knew" feom the other shop it was a catalytic converter problem. We were able to get a new one put on through Tires plus for hundreds less than what I was quoted at a different shop. Come to find out that our car has multiple cats and when one went bad, the pieces clogged the one next in line. We were warned both by Tires plus, and the previous shop that this was potentially what happened and that's why we couldn't even run the car and were left stranded in the first place. So no surprise, this is what happened. While a little disappointed that it wasn't going to be the easiest and cheapest fix, it wasn't unexpected at all because the team at Tires Plus were knowledgeable enough to inform me up front that this was a possibility. We went and picked up our car after the service was done and everything was great.... well we thought. My wife was driving it home and the check engine light popped up. So we made a call and got it back in there to get looked at. Ben, who was helping us, took the time and had it checked out again. Turned out we also had a sensor that was bad. After all was said and done, they were able to get our car up and running. Most people in my shoes might be upset that the car had a little issue after getting worked on. I however am grateful. Ben and the service techs were able to get our car rolling again after we ended up having multiple issues. I feel fortunate that Tires plus does so much more than just tires. I never paid attention to the "plus" part of the name. I took a picture of the services that they provide to help anyone else out there with some issues and might not know what this place offers. I feel that taking the time to leave a lengthy review is the least I could do considering the high level of service I received. While I hope I never have to have my vehicle towed here again for some immediate repairs like in this case. I will absolutely be back here to get some help with preventative maintenance. Thank you Tires plus for helping us while we were in need."