Tires Plus W3234 Van Roy Road, Appleton, WI 54915

"They were helpful when I was there a while back, and today, they helped out my buddy when he wasn't having the best day. 100 out of 100 times I will go here instead of going to discount tire. When you read a bad review, go look at who left it and see what they've had to say about the other places they've reviewed. More likely than not, they left a bad review at several places that didn't deserve it and or they don't know what they're talking about."

"The person at the front desk when I picked up my car was fantastic… really good at the job. Typically have great service at this location."

"Coming here is a headache. They literally balanced my tires with dirt stuck on the inside of my rim, using it as a counter weight. They lost my jack mount. Lost all my valve stem caps. While taking 2 hours to rotate and balance my tires but the shop was empty. Complete waste of time with lousy staff. Also couldnt even give me a proper alignment telling me they "got it the best they could" but when i go for an alignment check, it was magically fixed. But the wheel was never straight either. No work ethic at all. Tires plus is the worst place to get tires or alignment."

"Insanely slow and tedious service, went in to get my back tires changed and was there for over and hour and a half. Absolutely unacceptably slow for something I’ve had places do in 20 minutes. I asked the guy at the desk how much longer it was going to take after and hour and he told me “he didn’t know, because the person that was working on my car was talking to the regional manager” so instead of finishing my car in a timely manner they carried on a conversation with complete and utter neglect for my time. Terrible service all around."

"Update: Took it to another shop for a second opinion. NOTHING wrong with transmission and this shop figured out the issue within 30 minutes (again asking the question as to why Tires Plus needed my car for over a day). Issue with fuel/air mixture. Will be going to Ford on 11/28 for additional diagnostics. Do not trust this shop to give you sound mechanical information, always get a second opinion. They had my car for over 24 hours. Went in at 10am on Tuesday and they were told multiple times and confirmed that I needed the car back by 5pm. After hours of no update call, I called at 2:30pm and was told they were JUST pulling my car into the shop. Another 2 hours went by, still no update so I called again. At this point it was 4:45, they told me they needed more time and it would go into Wednesday. I reminded them I had told them AND they confirmed multiple times I needed the car back by 5pm. I asked why it hadn't been even pulled in until 2:30. All the man on the phone could say was ummm and muttered excuses that I couldn't understand. I was angry because this is our only car and my fiance needed to be picked up from work and hung up. My fiance got a ride from work and stopped in at 6:30 and they still had zero answers. He talked to the same man I did on the phone and the man said "Yeah your fiance wasn't having it" (that is a completely inappropriate comment to make and should NEVER have been said.) Wednesday I waited until 11am to call for an update as they STILL had not called me. Was told they couldn't find anything wrong with it and to bring it to a transmission shop. WHY did it take 13 business hours to come to that conclusion? WHY did I have to drop it off at 10am per their request just for them to not look at it until 2:30 in the afternoon? 0 stars and will never be going back."