Kadence Healthcare

"Unfortunately, my mother has needed to use respiratory machine as well as a cpap machine for several years. Fortunately, Kadence Health Care has provided stellar service to my mother! Can’t recall all the names of the various staff who has troubleshoot various problems or delivered tubing or a replacement machine for my mom ( David, Kevin, Christina, Chris Hansen), however, I am very thankful for their expertise, efficiency, and human kindness they always provide. If you are in need of a cpap or respiratory treatment machines, I’d call Kadence. I haven’t been disappointed yet! Everyone I speak to is always on point and knowledgeable (especially Chris Hansen a life saver for my mom)!"

"James Wu of Kadence Healthcare is excellent and deserves a raise! I've worked with this gentleman for about 7 or 8 years and he is always, helpful and patient. I recently received a new CPAP machine and I was not pleased with its performance, I contacted James and without saying it, he communicated to me it was user error. He is very good at not pointing out, what even I now realize, was obvious. Its a skill to tell an old man that he's wrong, without uttering those words and he's very good at it. He knows his job and can explain, in detail, how to obtain the desired performance. I highly recommend Kadence, especially James"

"From the beginning, five-six years ago, Kadence has provided me with my CPAP supplies on a never-fail, regular basis. They initially contact me telling me that it is time to re-order and after I confirm that I need the supplies, they ship them out to me in an expedited manner. I endorse all the good things said about Kadence."

"Kadence is without any doubt THE WORST medical supply company I have ever had the misfortune to deal with.I originally contracted with a small company in Los Angeles and the employees were excellent. Kadence acquired the company and it was a fast downhill slide from there. Plan on spending your time on hold every time you call this 3rd rate company. Do not expect your telephone calls to be returned, and no e-mail is answered even though they admit receiving these. Today is 11/20/2021. Summary: 8/19/2021 voicemail from James Wu "We'll try reaching out to you tomorrow." That was the only communication from them and I am still waiting for a call. 9/3/2021: e-mails sent to owner Dennis Oberst and Greg Kahn CEO. No reply. 9/9/21: e-mail sent to Jacob Swoboda. I called him and he confirmed receiving the e-mail, stated that he was "busy" and promised to call back. I am still waiting for a call or a reply. They do not even try to deny it when I wrote to them that they are a 3rdrate company. The e-mails were sent with software which is able to confirm that they were received. All Delivery Receipt Requests were ignored. Kadence are buying the mom-and-pop suppliers and apparently trying to become a regional mini-monopoly. This allows them to get away with the incredibly inferior "service" which they offer. I was without the consumable supplies which I urgently need for 12 weeks – yes, 3 months. I returned the CPAP machine to the original company, with the full knowledge that these machines are in short supply due to a recall. I want nothing to do with Kadence and will try to find a competent company to deal with."

"Quick and Easy! After my insurance explained to me that Kadence was an option for my Medical Supplies, I phoned them. From start to finish, everyone that I communicated with, was knowledgeable, kind, empathetic, and very informative. They even gave me the price using my insurance (yet, would apply towards my deductible) and not using my insurance (which was a lesser expensive cost, in my case). Their prices are very reasonable and their inventory has quite the variety. I love them and will use them again!"