Walgreens Pharmacy 399 El Camino Real, South San Francisco, CA 94080

"The people who work here are very nice but it’s a horrifically managed location. Every time I pick up a Rx they haven’t filled it because I cash pay for one medication. This is despite calling ahead and having a note put on my account. The check Rx readiness by phone never works. They can’t find me by phone number or Rx number in the automated system. None of this would be a deal breaker, but in person pick ups take FOREVER because they are so short staffed. They think nothing of asking people to wait 45 min - 1 hour, and then being off by an hour. While this is annoying to me, I can’t imagine being one of the elders or parents with young kids hanging off my arm being treated the same way. It’s utterly disrespectful of peoples time. This isn’t an emergency room dealing with unexpected surge demand. It’s a pharmacy with 3 people in line on a Sunday afternoon. Oh, this Walgreens also bizarrely has no carts or baskets so everyone is walking around with a pile balanced in their arms. The cashier encouraged me to put things in my coat pocket or a plastic bag she could give me. Today I gave up on this place, and have transferred to a mail order pharmacy with one physical location in downtown SF."

"The pharmacy line is extremely slow, the typical wait time is over an hour. Safeway is much better to get your vaccinations, no wait. Walgreens upgraded their fridges to have LED screens, but can't find the funds to properly staff their locations. Such a shame."

"This pharmacy is terrible. If you can go elsewhere, do so. They'll swear over the phone they called your doctor's office, or they didn't receive a fax, or your Rx is ready. You arrive in person to find the complete opposite. When calling, you may wait a full hour, only to get hung up on. I anticipate an extra 1-2 business days to get a refill done here."

"We had a 215 appt for a covid test and despite arriving 10 minutes early, we didn’t get it until 2:38. We sat in the car in the drive thru line this entire time at the window (while others sped off from the line since they were sick of waiting). We brought my mother in law for a covid test (she wore and N95 in the car to reduce our exposure.) They would not let her hop out of the car to do the test to limit exposing us. Instead, THEY HAD TWO KIDS AND TWO ADULTS GET OUT OF THE CAR AND STAND IN THE DRIVE THRU and had her get in the driver seat to do the test. We’ve taken her for the PCR test before and they allowed her to hop out to pull her mask down, and do the test to limit everyone else’s exposure. If the goal is to limit spread of covid 19, they did not have that as a priority. Staff inside the pharmacy wore masks below their noses."

"I placed an order online. Asked for curbside pick up. Walgreens app ask for us to let them know when we are on our way, so I did. When I got there I let them know through the app. After I was there for 5min (they ask for us to wait 5 min before call the store), I tried to call. The girl who was at the register just hung up the call. I tried to call again, nothing. I could see nobody was inside the store, just her, and not picking up the phone. I walked inside and showed her phone was ringing, she just don't care. She said she was by herself at the store (she lied, or she could pick up the call and let me know that). After 20min inside the store someone came to get my order, and complain because I was being to rude. Yes, I was. I placed the order online to be faster, if I don't need to rush I could simply walk there and shopping. He asked me not to shot the messenger. But in that case wasn't the corporation fault. Was actually the messenger. If you guys can't have curbside because of the short stuff, do not offer."