Kaiser Permanente San Rafael Pharmacy 1, Medical Office One, 3rd Floor 99 Montecillo Road, San Rafael, CA 94903

"They text you that your medication is ready for pick up. You show up, wait in line. & then they ask you to wait 15/30 min. I been here for an hour waiting. Imagine if I would have came on my lunch time. So inconsiderate and inconvenient!!! Update: after an hour of waiting they call the name just to let me know 1 out of 3 prescription is ready, and now they have me waiting another 15/30 min for the second one"

"Courteous services. Excellent well stocked off the shelf medicine, supplements, sunscreens, cough drops, orthopedic insoles and vitamins. A lot cheaper than your downtown drug store’s prices. This pharmacy location is the only one that opens on weekends for a limited short hour. I only need to pick up one prescription medicine that needs my id & signature. All other Kaiser prescription refill meds can be ordered online or a phone call and shipped to my address free of charge within 2-4 days. Real time saver and convenient. Also saves gas and in-person trip to a pharmacy. Kaiser members should consider to utilize this free member service."

"Terrible customer service, they don't even have a phone number to speak to anybody at the pharmacy. The phone number listed is for a call center, who will tell you things that are not true, causing massive issues for their patients. Just terrible service overall, complete lack of compassion, and when you show up to the pharmacy with a valid prescription to get help their attitude is "this sounds like your problem, not ours" when it involves life-saving medications."

"I love Google and helps everything out when looking for it the map and names and people that you want to look for especially night movies and movie stars and things like that."

"Been told by a few places (even the google maps app) this pharmacy has odd hours, but I have to pick up medication here frequently and thought I'd put up the hours myself. They are open 365 days a year. Most of the pharmacists are nice. You can have text messages sent to you when medication is ready to be picked up, which is also nice - but if you're refilling more than one prescription, the text doesn't mean that every prescription is ready. A little strange but a good feature none the less. Kaiser app is good for refilling medication & sending it here."