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Sutter Health
595 Buckingham Way, San Francisco, California, United States
About the Sutter Health
Sutter Health is a leading healthcare institution located at 595 Buckingham Way in San Francisco, California, United States. With a mission to provide high-quality, compassionate care to patients, Sutter Health offers a wide range of medical services including primary care, specialty care, and advanced treatments. The institution is known for its state-of-the-art facilities, experienced healthcare professionals, and commitment to improving the health and well-being of the community. Whether you need routine check-ups or specialized medical care, Sutter Health is dedicated to helping you live a healthier life.
Reviews of Sutter Health
"This facility is not a Sutter Health Care Facility it is a Dignity Health Care Facility. They are not open on Saturday or Sunday. I came out to Stonestown on a Saturday expecting this to be open and a Sutter facility. I never received any care because they were closed so my review is not about the care at the facility itself but about the misinformation on Google Maps"
"Both the Stonestown lab and the Sutter Health central processing lab are unacceptable. I was told to get labs done close to the time of my doctor appointment, so I went to the lab 8 days beforehand, on a Wednesday for a Thursday week appointment. I had several tests, including a serum protein electrophoresis and a 24-hour urine collection. I returned my urine in its bright orange jug late Friday afternoon; the phlebotomist told me FedEx had already picked up the samples for the day. She didn't have any other suggestions, so I asked for another jug so I could do a collection on Sunday-Monday, but she was out of jugs. The lab manager called me on Monday saying they still didn't have any jugs. I figured they would have them on Tuesday so I went in and they were STILL out of the jugs. The manager was there and told me the phlebotomist should have instructed me to go to a lab that is open later. He blamed his staff for not keeping up to date on ordering supplies and apologized profusely. (It's the thing in customer service; workers get trained in repetitive apologizing instead of doing their jobs.) He finally told me to go up to a CPMC lab on Sacramento Street. What is so difficult about inventory? Especially for a medical facility; it's not like they're sold out of your shoe size. I am disabled from a chronic illness and it can take me several days to recover from an ordinary errand. I spend most of my time resting. I did not want to drive across town to a place where I might not be able to find parking close enough for me to walk to the lab. Especially since I have this appointment the day after tomorrow and need to be rested. AND I have a sleep disorder and can't get to sleep at what most people consider a normal time. For me, a 24 hour sample starts in the afternoon. Not the average customer, but hey, many lab customers are not exactly healthy. So I got home, peed into a glass jar and stuck it into the fridge; then I called my doctor's office to explain what was going on. The nurse encouraged me to keep my appointment because it can take a couple of months to reschedule. She also said the electrophoresis was missing and asked me to check if it had been done. So I called the central lab and tried to find out when that result would be ready. I ended up losing my temper because the woman on the other end said she couldn't tell me anything, blah, blah, blah, you have to call your doctor for results. I said I don't need the result, I need to know when it would be ready. All she could say is 7-10 working days. You have to understand that electrophoresis is not complex; college students learn to do it, and the process has been around for decades. You can have a result within 24 hours. I have no idea why it takes 2 weeks for Sutter's lab to turn it around. I looked up the turnaround time for this test at other labs; none of them take this long. So that's my experience. Unfortunately, Stonestown is the best lab for me to go to."
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