LL Flooring,

7700 Hudson Rd, Woodbury, MN 55125, United States

"Do NOT recommend. Communication between installers is horrible. Continued to show up at the wrong location to measure and install flooring. Was told toilet would be re-installed after new floor installed in bathroom. Installer asked for a personal check made out to him to cover glue, supplies and fee to re-install toilet. Contacted the office to confirm and was told "do not write a personal check" and they would take care of it. Never got a call back, installer left with toilet still disconnected. Now told "corporate" says they don't re-install toilets. . . If I would have know ahead of time, things could have been coordinated. But seriously, write the installer a personal check???"

"If I could have rated LL Flooring zero stars I would have. Our experience is as follows, poor level of product knowledge at the store level, ordered floor and stair materials based on our measurements..we requested they come to measure to ensure accuracy. They communicated from order to installation to be about 4 to 6 weeks. I had to call regularly for updates on when materials would be in. The material didn't even come in until about 8 weeks after order. They insisted we pay for installation in full before they would start installation. I communicated I was concerned about paying for services that had not been rendered completely upfront. In the event there were issues or repairs needed, I would have no leverage on resolution. They assured me they would not pay the installers until the installation was done satisfactorily. (but I still had to pay LL Flooring in full). The installers arrived, one installer asked me how I wanted the floors to be laid..I said considering they are solid wood floors shouldn't they be laid the opposite of the joists??? and shouldn't he know that? He said he didn't speak English. (they sent someone out to translate). They created a huge mess, dust every where..they sanded and cut inside our home without an dust barriers, damaged our walls during the installation process, the installation of the baseboards was tragic..gaps, poor quality of work, stairs were installed at varying depths, (not up to code), scratches and gouges made in the floors. I was also charged upfront for subfloor repairs, none of which were made...I have not been credited for that charge. I went back to the store for assistance in resolution. I completed a customer complaint form, spoke with a customer care specialist who said she would work with me throughout the process. I have called her and emailed her repeatedly for an update...no contact (it has been been 5 weeks since I spoke with her). It has been almost 3 months since our floors/stairs have been installed without any follow up initiated by LL Flooring or resolving the issues we have raised. I would not want any customer to have the experience we are having...after spending thousands of dollars with what appears to be an inferior product, horrible installation service, and non-existent customer service/follow up, I would recommend seeking another organization for any flooring needs"

"Great staff that were helpful, but not constantly pestering or pressuring us to buy something. We were given good info and were able to setup a home estimate without feeling like we had to buy in that moment in order to schedule one. A good place with decent options."

"Not impressed. So far the flooring itself looks nice. The install company was not responsive, didn't show up a day they said they would and no contact. Work has been done a few weeks and we are owed a credit...everytime we call the store they have say they having received the final work order from the install company. Sounds to me like they need better contractors, not my fault but not happy that we are still being charged for work not done."

"So disappointed in the customer service. No one was in showroom when I got here. Finally a man came in and sat behind the counter. When I asked about engineered flooring, his comment was condescending and not helpful. Then he proceeded to ignore me. I even told him I was going to definitely replace my flooring in the next month or so. He couldn’t be bothered and did not offer to help me. I will not return to this store."