VCA Loomis Basin Veterinary Clinic

"Awesome how they apparently ask for 100% up front for treatment for my family's cat. Ever heard of payment plans? Luckily, I was able to pull $8000 like a rabbit out of a hat, but what would've happened if I couldn't have done that? Run around desperately looking for a place that would be sensible and do some kind of payment plan/bill negotiation with a poor cat in distress? GFY. My mom told me after talking with the people there that it's a common thing with vets, and looking it up it was shockingly true. That really surprised me. However, there has to be some sort of contingency plan for giant bills that you obviously can't expect people to pay up front. Especially at 2am in an emergent situation. By sheer luck I was able to help out with the exact bill amount. I still question the bill amount and potential quality of care, so I will assist my family with exploring other options in the event of another emergency. I'm sure there are much better places than this."

"I recently took my 19 year old cat Panther here for an emergency visit. He hadn't been eating for a week and was suffering from what seemed to be an upper respiratory infection. I made the decision to euthanize him because I could tell he was suffering and the doctor said he most likely was experiencing kidney failure. The euthanasia was a hard experience to go through especially because I've had this cat since I was 11 years old. I will say the doctor was very caring and made me feel like I was in good hands. I had received a letter from them expressing their condolences. One thing I'm not very happy about though is that they offer to take a paw print as a momentum and I specifically asked them to use one of my cat's front paws since he was polydactl so he has two extra toe beans. They reassured me that they'd make a note and even mentioned it to me when I came to pick up the print. Unfortunately, the print wasn't his front paw because it didn't have the polydactl print. It may seem trivial that I'm upset, but I always remembered my cat for that distinction in his two front paws and that they disregarded my wishes even though the note was clearly there in my file. And when I called in to let them know what happened about the print, the front office just told me they'd leave a note in my file. I'm not sure if I'd recommend this place to anyone after this because this mistake just made me feel like they really don't care."

"Brought our chihuahua/yorkie that wasn't eating for a couple of days and was acting weak. The staff was very kind and helpful. The doctor gave us our options with no pressure and we committed how much we could afford. We didn't do the whole recommendation and luckily everything they did was enough to turn the symptoms around. It took a couple of days to recovery but eventually she was fine and is not doing great. Thank you for being there for our family member."

"Brought my yellow lab in earlier this year for an emergency at the recommendation of my regular vet. It was one of the scariest/heartbreaking things I’ve ever had to deal with, but the staff seriously went above and beyond for my dog. They were very upfront about cost, likelihood of her survival, etc. She ended up being there for almost 2 weeks and it wasn’t cheap, but she has since made a full recovery and I’m forever grateful!"

"This review is to tell you just how very lucky and blessed we were to be referred to Dr. Tessa Phillips, and how blessed your community is to have her. Although I am saddened to find she has left Florida, I am grateful for the extended life she has afforded our precious Peanut. We were referred for BOAS for our precious boy, at the time only two years young. During Dr. Phillips preoperative exam, Peanut was found to be over 85% occluded, requiring a temporary tracheostomy to even manage any post operative chance of survival. Sadly, she told us that most people would prefer she stop at this stage and pick their babies up. We put our faith in her, and we're so glad we did! Peanut's surgery was in April of this year, and he came home with his temp tracheostomy and healed without incident! I couldn't wait to hug Dr. Phillips, through tears, at our follow up appointment. Peanut celebrated his third birthday on September first, something that would most likely not have come to pass if it weren't for Dr. Phillip's expert care!!! I'm so glad she was in Florida when we needed her, and I'm truly envious of VCA and California for having her there!!"